Plano 1 (31061), United States of America, Plano, Texas
Principal Process Manager - Navigator Platform We are seeking a dedicated, disciplined, process professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Well versed analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. Raising the bar for Financial Services (FS) will require creating an integrated view of well managed activities across the division, tracking progress and outcomes, assessing experiences and command centers, sloping their performance, developing training for experience leaders and process managers in partnership with Subject Matter Experts (SME's) content owners, spurring process innovation and controls automation. A principal process manager who is well versed in SLQ2CQ and with business operations experience is best-suited for this role.General Responsibilities:
- Creating and managing documentation that is in alignment with customer outcomes
- Creating and validating processes
- Creating clear, effective and well documented preventive and detective controls
- Designing and producing metrics used to measure efficiency and effectiveness
- Driving process improvements aligned with desired customer outcomes
- Supporting internal and external audits
- Analyzing, identifying, and correcting data issues with systems used or owned by a department
- Providing subject matter expertise on processes when representing the department in projects and other meetings
- Managing and leading a team of associates
- High School Diploma, GED or equivalent certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
- Bachelor's Degree or Military Experience
- 2+ years of experience in Operations, Risk Management, or Process Management
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).