Locations: VA - McLean, United States of America, McLean, Virginia
Account Representative, Velocity BlackSummary:
Velocity for Business ("V4B") is looking for an Account Representative to join our team. V4B is the business-to-business division within Velocity Black, the leading luxury concierge company recently acquired by Capital One. Our offering is primarily centered on building turn-key white-labeled instances of the Velocity Black app for our enterprise clients.
In this role, the Account Representative will build direct relationships with V4B's existing and future enterprise clients in close partnership with the Senior Account Manager and the Head of V4B.They will apply problem-solving skills toidentify growth opportunities, provide day-to-day support to enterprise clients as well as their members, and develop newsletter and in-app push content to engage members. In addition, this role will be responsible to ensure the smooth delivery of any new contract, to include working closely with our internal Product, Engineering, and Operations teams to build a new white-labeled app. Responsibilities:
- Build and maintain direct relationships with enterprise clients
- Deliver accurate, insightful client reports on a periodic basis
- Leverage critical thinking and leadership skills to strengthen and grow existing enterprise relationships
- Provide day-to-day support to our enterprise clients and their members
- Ownership of the creation and delivery of white-labeled content to drive members' engagement, in coordination with our Product teams, for member newsletters and in-app push notifications
- Manage the onboarding process for new enterprise clients, including working closely with Product, Engineering, and Operations teams to build a new, white-labeled instance of our app
- High School Diploma, GED or Equivalent Certification
- At least 2 years of experience in client management or relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
- Bachelor's Degree
- 3+ years of experience in client management or relationship management
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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