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Metro Access "MACS" Financial Operations Manager

Washington Metropolitan Area Transit Authority
Closing date
Nov 21, 2023

Job Details

The Metro Access Financial Operations Manager will work in the Access Services Department and is responsible for regulatory and contractual compliance review and financial management support of the Washington Metropolitan Transit (WMATA) Metro Access paratransit operations.

The incumbent will lead a team of financial officers and is responsible for reviews, audits, and data analysis associated with the complex financial elements of the Metro Access paratransit service. In this forward-facing role, the preferred candidate will be engaged in accounting functions, contract compliance, vendor relations, and service safety assessments.

This position offers a rich benefit package to include health, dental, group life insurance, paid holidays, annual and sick leave, a 457 Deferred Compensation Plan and a 401a Plan, tuition reimbursement, flexible spending accounts, and free transportation on Metrobus and rail. The minimum annual starting salary for this role is $96,500. Those who are exceptionally qualified may receive a higher starting salary up to $173K.

This position requires the preferred hire to work a hybrid schedule, working in the office Monday-Friday at least 3 days a week.

Minimum Qualifications

  • Bachelor's Degree in Accounting, Finance, Business Management, or a related field
    • In lieu of Bachelor's degree, a high school diploma or GED and four (4) years relevant work experience in internal audit, compliance review, or financial management

  • Seven (7) years related professional experience to include three (3) years of internal audit, compliance review, or financial management experience

  • N/A

  • N/A

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The MetroAccess Financial Operations Manager is responsible for compliance review and financial management of the Washington Metropolitan Transit (WMATA) MetroAccess paratransit operations. The incumbent leads a team of analysts and is responsible for reviews, audits, and analysis associated with the complex financial elements of the MetroAccess paratransit service. The incumbent is responsible for review of contract compliance, performance measurement, and vendor billing associated with the delivery of paratransit service within the approved operating budget. Additionally, the MetroAccess Financial Operations Manager ensures ongoing program compliance through continuing reviews of paratransit operations supporting reports and other documentation produced by contract operators. The incumbent will identify strategies to improve service quality, reliability, efficiency, and cost effectiveness. This position exercises considerable latitude for independent judgment and action within established guidelines.

Essential Functions
  • Manages the MetroAccess operating budget; recommends adjustments to contract obligations; and ensures budget adherence through proactive monitoring and forecasting of expenditures using an accrual accounting system.
  • Corresponds directly with contract management staff on compliance and financial issues and ensures accuracy of data through direct examination of records and cross-comparison with other reporting and analytical mechanisms. Informs Director-MetroAccess and Assistant General Manager, Department of Access Services (AGM-ACCS as necessary of discrepancies or instances of non-compliance with the operating contract.
  • Manages the full cycle of the contractor disbursement process, ensuring consistent due diligence and auditable review on all contractor payments, and provides primary management sign-off. Identifies, communicates, and ensures the correction of billing discrepancies with contractor.
  • Assists senior management in implementing and enforcing contract requirements and continuously evaluates the effectiveness of contract provisions. Recommends and provides technical assistance in drafting contract modifications as necessary.
  • Ensures adherence to acceptable accounting practices and Authority policies and procedures by contractor billing staff and facilitates review by PRMT or external parties as necessary.
  • Collaborates with ACCS Financial Officer to prepare reports on financial and operational performance for consumption by office director, AGM and other executives, the Board of Directors, advisory committees, and other external or regulatory stakeholders.
  • Collaborates with ACCS Financial Officer to produce corrective action plans for deficient financial performance and develops special budget submissions, reports, surveys, and other correspondence to support such plans.
  • Develops and maintains positive working relationships with internal customers to maximize operational support, credibility, and perceived responsiveness of the MACS office to its stakeholders.
  • Performs ongoing reviews and analyses of budget performance to evaluate the achievement of short and long-range, multi-year goals and objectives as articulated in the Access Services Business Plan. Provides recommendations as appropriate.
  • Develops and evaluates internal controls; monitors and manages reporting systems to ensure that they effectively flag discrepancies or deficiencies.
  • Applies audit sampling techniques, maintains tracking of audits, identifies and prioritizes areas of concern based on monitoring of discrepancy trends.
  • Provides early identification and notification of negative financial trends through weekly and periodic (weekly/monthly/quarterly) performance reports and statistical analysis.
  • Assesses MACS compliance with applicable federal regulations, (e.g., National Transit Database reporting requirements, and FTA Drug and Alcohol Testing Program Compliance Review).
  • Supervises staff with hiring and disciplinary responsibilities; assigns duties, directs work, and approves leave requests and timesheets. Ensures that appropriate training is provided.
  • Establishes clear goals and performance standards for employees against which they will be measured and conducts performance evaluations based on these standards.
  • Prepares and makes presentations to Senior Management and Board Committees as requested.
  • Conducts analysis and demand projections utilizing quantitative analysis methodologies and econometric models to include analysis support for vehicle usage and contracting methodologies.
  • Compiles and prepares necessary statistical, program, and financial data and technical reports.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Other Functions
  • Acts on behalf of General Superintendent, System's Maintenance, upon occasion. Performs other duties as needed to maintain efficient operations. Works hours outside of normal work schedule, as required
  • The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.


The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.



Company info
600 Fifth St. NW

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