Serves as the supervisor of the Civil Intake Section. Assigns and reviews the complete work of administrative staff to ensure proper compliance with legal and administrative requirements. Resolves unusual or difficult problems referred by the staff. Maintains a thorough knowledge of the Code of Virginia as it pertains to the intake of civil cases. Interviews, selects and trains new employees. Schedules work, approves time and attendance, and prepares performance evaluations. Responsible for the coaching, development, and discipline of staff. Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Supervises daily operations of an assigned unit;
Assigns, monitors, and reviews the work of staff;
Ensures that staff adhere to Court's operating policies and procedures;
Resolves complex customer service issues received by phone, email, fax, mail, or in person;
Evaluates, recommends, and implements changes in unit workflow and procedures;
Actively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and coaching for staff professional development;
Performs various personnel duties, i.e., employee selection, coaching, training, performance evaluation and disciplinary actions;
Serves as backup to division manager in their absence.Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of the functions of the assigned business areas and/or court procedures;
Knowledge of the Code of Virginia, the Virginia Supreme Court's Clerk's Manual, laws and regulations related to the assigned business areas;
Knowledge of the court's case management system and statistical reporting requirements;
Knowledge of principles and practices of supervisory techniques;
Knowledge of the principles of human resources management;
Ability to prepare reports and present findings in a clear and concise manner;
Ability to direct and coordinate activities of a moderate sized staff;
Ability to plan, organize, assign, train and evaluate the work of subordinates;
Ability to interpret and explain complex rules and regulations to staff and customers;
Ability to communicate courteously and effectively, both verbally and in writing;
Ability to motivate, develop, and direct staff;
Ability to develop and maintain effective working relationships with a variety of individuals, including the judges, general public, members of the legal and business community, and department staff.Employment StandardsMINIMUM QUALIFICATIONS:Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Any combination of education, experience and training equivalent to high school graduation; plus four years of experience providing administrative support, technical support, customer service, or working in a court or legal environment.NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.PREFERRED QUALIFICATIONS:
- Experience working in a federal or state trial court or other legal environment.
- Experience in managing confidential court records or confidential public records.
- Paralegal Certificate or other Paralegal Experience is preferred.
- Customer service experience.
- Cashiering experience.
- Organizational and leadership skills.
- Excellent oral and written communication skills.
- Experience in training and supervising staff.
- Ability to exercise tact, discretion, initiative, creativity, and independent judgment.
- Experience using Microsoft Office software (Word, Excel, and Outlook), and FOCUS.
- Requires ability to lift boxes, files and push a cart weighing up to 20 pounds.
- Ability to input and retrieve data from a computer.
- Copy and scan court documents.
- Must be able to type at least 30 words per minute due to high volume of documents.
- Must be able to sit at a desk or on a counter stool or stand for long periods of time.
- Ability to communicate verbally and in writing.
- All duties performed with or without reasonable accommodations.
Panel interview and may include a practical exercise.
The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others
) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov