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Human Services Specialist II - Case Manager

City Of Alexandria Virginia
Alexandria, VA
$55,774.68 - $98,151.30 Annually
Closing date
Dec 4, 2023

Job Details

Human Services Specialist II

Case Manager

The City of Alexandria is located in Northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Human Services Specialist II position.

An Overview

The Human Services Specialist II provides person-centered linkage, advocacy, collaboration and integration of services to adults with serious mental illnesses and co-occurring substance use disorders. Duties include providing intensive clinical case management as well as individual and group interventions in a psychosocial rehabilitation setting. The individual, with the client, assesses clients’ needs and preferences to develop a comprehensive treatment plan that works towards the client’s goals. The individual provides crisis intervention, recovery coaching, supportive counseling, and psychoeducation. Duties also include targeted outreach for the non-engaged consumers, assessing, referring, and monitoring consumers. The individual is further responsible for evaluating consumer progress and maintaining clear and concise consumer records.

What You Should Bring

Knowledge of substance abuse and behavioral health disorders; Knowledge of available community resources, such as medical, legal, mental health and, economic and social services, Knowledge of treatment issues related to behavioral, emotional, economic and social problems, including dual diagnosis, and chemical dependence, Skill in engaging a variety of clients and in communicating clearly and effectively, both orally and in writing with clients, other professionals and citizens, Ability to perform individual and group counseling and or provide prevention and education services, Ability to evaluate client needs and formulate goals to resolve social and emotional problems.

The Opportunity
  • Interviews consumers to assess current status, history, strengths, areas for growth, stages of change, and preferences.
  • Provides supportive individual and group counseling services to consumers at the Center, in their home, and the community such as crisis intervention, counseling, problem solving, and wellness planning including psycho-education.
  • Develops and implements groups involving therapeutic, educational, and social topics.
  • Develops and implements individual treatment plans with consumers and provides intensive clinical case management/recovery coaching, medical care coordination, housing referral and coordination, family support and education, financial management, education, training, and employment.
  • Conducts clinical and diagnostic assessments as indicated, including but not limited to Beck Depression Inventory, internal agency bio-psychosocial assessment, Comprehensive Needs Assessments, diagnostic reviews, and DLA-20.
  • Locates, procures, coordinates, and monitors the delivery of necessary services for the consumer and/or their family.
  • Completes disability determination reports and assists consumers with navigating access to entitlements and benefits.
  • Acts as a liaison between substance abuse services, social services, mental health, housing, and shelters.
  • Provides advocacy for consumers via the court system, social, employment and childcare services, and in securing housing.
  • Meets regularly with an interdisciplinary team to aid in identifying necessary services for consumers.
  • Performs related other duties as assigned.

About the Department

The Center for Adult Services (CAS) provides programs and services in Aging; Adult Protective Services; Clinical & Emergency Services; and Community & Residential Support Services for seniors and for persons with mental illness, intellectual disabilities and substance use disorders. CAS provides compassionate and effective person-centered services based on best practices. Our teams support self-determination, safety and recovery for Alexandria residents affected by abuse, neglect, mental illness, intellectual disabilities and substance abuse disorders.

Minimum & Additional Requirements

Bachelor's degree in psychology, social services, public health, guidance, or a related field, three years of experience in the provision of mental health and/or substance abuse treatment services, including some experience at the level of Caseworker, or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Employees must possess a valid driver's license issued by the State of their residence.

Preferred Qualifications

At least three years of experience working with clients in crises, engaging individuals and their families in Recovery oriented treatment and working with individual’s involved with the criminal justice system. Bilingual English/Spanish, French, African or Middle Eastern language skills.


This position requires the successful completion of pre-employment background checks including but not limited to: FBI/Federal Records Check, VA State Child Abuse/Neglect Registry, Medicare/Medicaid Fraud Database, verification of education/certifications, drug screening, and driver's license.

Schedule: Monday through Friday, 8:30AM - 5:30PM, with some evening hours.


The City of Alexandria is an award-winning, innovative, and progressive local government that brings together elected leaders, residents, businesses, and staff to foster a thriving community.  We are an independent, full-service city, providing the services typically operated by both counties and cities in areas such as public safety, transportation, human services, parks and recreation, planning, and administration. We offer a wide range of exciting career opportunities in a variety of fields, with the resources and expertise to succeed.  In Alexandria, employees are our most important asset, and we work hard to create and support a culture that delivers excellence through the shared values of respect, integrity, teamwork and continuous improvement.

Our employees have access to excellent medical, dental, vision, life insurance and other benefits.  Alexandria provides a defined-benefit pension and offers six weeks of paid parental leave to employees who become parents through birth, adoption or foster care.

We offer a robust wellness program, interdepartmental rotation program, tuition assistance funding and professional development program that helps employees obtain the knowledge, skills, qualifications and experience to enhance their professional and personal growth.

With a population of approximately 160,000 and a land area of 16 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Located on the Potomac River across from Washington, D.C., Alexandria is known for its beautifully preserved 18th- and 19th-century architecture, charming waterfront, high-tech economy, vibrant retail and restaurant corridors and diverse neighborhoods. We are a unique and historic community, and we continue to innovate for the 21st century.

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