Duties

Coordinates major relay networks involving flow of information across various platforms (email, fax, phones, PCs, etc.) between various parks, division offices, and local and state agencies.

Services as primary telecommunications equipment operator for a complex law enforcement, emergency services operations responsible for processing calls for service, dispatching personnel and equipment to law enforcement and emergency situations to include fires, emergency medical services, law enforcement incidents, weather related incidents; tracking personnel and incident status; monitoring alarm systems and ensuring proper response.

Inputs data info Computer-aided dispatch system and parks National Park Service Incident Management Analysis and Reporting System for law enforcement filing systems.

Operates a complex law enforcement telecommunications system interfaced with local/state/national law enforcement communication networks. Operates modern communication center radio console and recording system.

Requirements

Conditions of Employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Direct Deposit: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Drug Testing: You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
• Uniform: You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• Work Schedule: You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• Probationary Period: If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.

Qualifications

All qualifications must be met by the closing date of this announcement-11/20/2023-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-05 grade level, you must possess the following minimum qualifications by close of the announcement:

Experience: At least one year of specialized experience equivalent to GS-4 level - performing the following duties: working as a dispatcher in person, by telephone, or by radio, operating a telephone switchboard, operating a radio base station, working an information desk that involved in-person, and either telephone or radio contacts, working as a receptionist or other comparable administrative position that involved similar contacts. You must include hours per week worked.

OR

Education: Successful completion of 4 years of education above the high school level or Bachelor's degree, if directly related.

OR

A combination of education and specialized experience as described above. To combine education and the number of semester hours (or equivalent) earned towards a bachelor's degree, in excess of 60 semester hours, and divide by 60 semester hours (or equivalent) Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify.

To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement:

Experience: At least one year of specialized experience equivalent to GS-5 level - (1) providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue, and fire) operations in an emergency communications center; (2) providing instructions to callers for medical emergencies using an approved Emergency Medical Data card-set; (3) utilizing law enforcement computerized databases such as national law enforcement telecommunications system (NLETS), criminal justice information system (CJIS), national crime information center (NCIC) and; (4) preparing records to capture all significant events for later analysis.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

GS-5: To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

GS-6: There is no substitution of education for experience at the GS-6 grade levels) of this announcement.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected the display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs.

Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

Working Conditions: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries.

Incumbent may not leave the center unless relieved by another qualified dispatcher.