Director, Chief Executive Officer, Business & Support Services (MR)

Marine Corps Community Services (MCCS)
Quantico, Va
$141,022 - $212,100 annually + benefits
Closing date
Dec 12, 2023

Job Details

This position is in Business Operations and Support Services (MR), Manpower and Reserve Affairs (M&RA), Headquarters Marine Corps (HQMC), located at Marine Corps Base, Quantico, Virginia.  The incumbent will serve as the Director, Chief Executive Officer, Business and Support Services (MR).  The Director/CEO is the senior staff representative to the DC M&RA and the Commandant of the Marine Corps (CMC) for all NAF Business Operations and exercises operational oversight of Marine Corps Hospitality Services (MCHS).  Business Operations include the Marine Corps Exchanges, Buying Operations, Convenience Services, Food and Hospitality Operations, and Support Services contributing to operation and function of all Marine Corps NAF activities and operations such as Finance and Accounting, Human Resources, Information Management, NAF Construction, and Procurement and Contracting Services

Major Duties

The Director/CEO initiates Marine Corps-wide policies and programs; formulates enterprise-wide strategic plans, objectives, policies, and standards; represents the CMC on matters concerning Marine Corps Business Operations and Support Services, Marine Corps Resale, and MCCS policies and program resource plans; and acts as senior advisor to the Marine Corps Community Services Board of Directors (MCCS BoD).

The Director/CEO oversees a division of approximately 600 civilian employees and military personnel to develop Service-level policy, strategic plans, and resource requirements for Business Operations and Support Services, including contracts that provide staff support to MR programs. The Director/CEO also provides policy, guidance, and human resources services for over 11,000 NAF civilian employees, of which approximately 4,500 belong to a union.

The incumbent exercises fiscal and fiduciary oversight and audit accountability for two Non-appropriated Fund Instrumentalities (NAFIs) generating over $1 billion in sales and oversees the development and execution of support services’ Appropriated Fund (APF) requirements, and the allocation of funds to major command and installation level program operating budgets in excess of $1B annually.

The Director/CEO exercises responsibility for program development and sustainment of all NAF Business Programs including retail, food, lodging, and commercial recreation; oversees enterprise NAF construction, including sustainment, restoration, and modernization; and serves as program sponsor for $1.1B in NAF Business Operations and related NAF Support Services.  The incumbent provides policy, strategic and operational plans, oversight, and fiduciary accountability for NAF treasury investments of approximately $300M, pension plan assets of over $800M, and employee 401K plan assets of over $560M.

The Director/CEO develops and maintains NAF requirements for Management Information Systems and enterprise architecture support; finance and accounting; retail buying and merchandise management; human resources management including personnel/payroll; fixed assets management; food and hospitality management; the integrated library system; recreation tracking; and the retail electronic point-of-sale system. The incumbent also oversees an information technology network supporting over 100 business, support, and family readiness support applications for MWR and Warrior and Family Services.


Applicants will be assessed against qualifications which fall into two areas: Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). Failure to fully and concisely address how your experience meets the competencies described in the ECQs and TQs will result in your application being disqualified. 


EXECUTIVE CORE QUALIFICATIONS (ECQs): The U.S. Marine Corps has adopted OPM¿s Executive Corps Qualifications (ECQs) for NF-06 level positions to evaluate candidate¿s essential leadership qualifications. The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of executive level positions. More information on these core qualifications is available at

All applicants must submit a written narrative to address the ECQs. Your narrative must address each ECQ separately and should contain at least two examples per ECQ describing your experiences and accomplishments/results. The narrative should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy Initiatives undertaken and the results of your actions. Applicants should not enter "Refer to Resume" to explain your answer. The narrative for all five ECQs must not exceed 10 pages.

These fundamental competencies: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, and Public Service Motivation, are the foundation for success in each of the Executive Core Qualifications. The Fundamental Competencies are crosscutting and should be addressed over the course of each ECQ narrative. It is not necessary to address the Fundamental Competencies directly if the narrative, in its totality, shows mastery of these competencies on the whole.

Applicants are encouraged to follow the Challenge, Context, Action, and Result (C-C-A-R) model when addressing ECQs. Additional information about the Executive Core Qualifications can be found on the Office of Personnel Management (OPM) Website. You are strongly encouraged to review OPM¿s Guide to SES Qualifications for specific examples and guidance on writing effective ECQ narrative statements at

ECQ 1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)

ECQ 2. Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building)

ECQ 3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)

ECQ 4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management)

ECQ 5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating) 

MANDATORY TECHNICAL QUALIFICATIONS (TQs): All applicants must submit a written narrative to address the following TQs.  You must address each TQ separately. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled. Each TQ narrative must not exceed one (1) page.

1. Demonstrated success managing the corporate headquarters of a multi-service commercial

business operation, including comprehensive knowledge leading business practices employed

by private industry in a for-profit configuration.


2. Familiarity with federal financial management, specifically, a knowledge of the distinctions

between non-appropriated and appropriated funds and the permissible uses of each.


3. Comprehensive knowledge of shared services planning and delivery models, and

methodologies of effective and efficient operations to support enterprise-wide requirements.


4. Knowledge of organizational structure that demonstrates a thorough understanding of, roles,

functions, protocol, terminology, and the ability to effectively communicate with personnel

of all ranks and positions including senior officers, enlisted, and civilians.


5. Knowledge of Congressional Committee processes to include procedures necessary to

organize, plan, and deliver testimony, and represent the Marine Corps position.


A minimum of a four-year degree from an accredited university is highly desirable.

Conditions of Employment

This position has been designated as a position of trust. The incumbent must be eligible for an Access National Agency Check and Inquiries (ANACI/ Tier 3) background investigation. Appointment and continued employment are subject to a favorable adjudication of the security investigation.

How to Apply

All applications must be submitted online via the MCCS Careers website: 

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes submitted with pictures will not be considered.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Job ID: 65600


Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps. MCCS has a wide variety of worldwide career paths for individuals from all backgrounds and experiences.

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