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Human Service Worker Iii

Fairfax County Government
Annandale Va 22003, Virginia
$60,056.05 - $100,093.76 Annually
Closing date
Nov 25, 2023

Job Details

Job Announcement

Works as part of the Public Assistance and Employment Services (PAES) Division as an energetic, flexible, reliable, well-organized individual with the Employment Services team. Provides intensive case management to unemployed and underemployed job seekers. Will be an active member of a collaborative and compassionate team that supports the operation of federal, state, and local workforce development program such as the Workforce Innovation and Opportunity Act (WIOA). Flexible individuals with a strong case management background who are ready to work with individuals of different cultural and socio-economic backgrounds are encouraged to apply. Learn more about working for DFS, our agency culture, and meet some of our employees online.

About the position:
As a case manager for WIOA, this position will support eligible jobseekers to address barriers to employment through education and training services. Providing intensive case management, the position will interview, advise, and guide a diverse population of clients as it relates to their pre- and post-employment needs, including developing employment plans, coordinating referred services with partner programs, developing community partnerships, providing support to the Fairfax County employment centers, and connecting job seekers to the community resources. The position will additionally be responsible for maintaining administrative case files for program participants including but not limited to providing monthly case notes and service updates in local and state systems.

What you will do:
  • Interview clients to determine eligibility for employment programs (OR specifically state WIOA), discuss career goals, mental health and employment supportive service programs, and advocate for and assist families and individuals in obtaining services.
  • Collaborate with WIOA case managers and partners to identify the resources, referrals and activities needed to obtain and maintain gainful employment.
  • Provide ongoing, intensive case management and follow-up, including counseling clients on career planning and advancement, develop an individual employment plan, and assist clients with identifying and accessing appropriate vocational training and education.
  • Assess the local job market to identify current trends and job opportunities to develop customized job placement activities for clients who have disabilities and may need accommodation. Advocate for clients with employers.
  • Collaborate with other workforce professionals to identify and develop on-the-job training and/or work-based learning opportunities.
  • Serve as a resource for the WIOA program for other human service workers and review the work and provide guidance to less experienced staff.
  • Develop community partnerships, provide support to the local One-Stop employment centers, and connect job seekers to community resources.
  • Oversee and perform data collection as required for reporting program outcomes and for program evaluation.
  • Connect job seekers to resources for meeting needs such as transportation, childcare, clothing, and other requirements that support readiness for maintaining a job.

The successful applicant should have the following qualifications:
  • Demonstrated knowledge of social, economic, health, and cultural factors that can serve as barriers to employment.
  • Flexible individual with experience providing excellent customer service.
  • Be detail-oriented and organized, with a dynamic professional attitude.
  • Ability to thrive in a hybrid work environment: self-directed; proactively reaches out, responsive, comfortable in a virtual setting.
  • Ability to schedule and manage workload sufficiently to meet deadlines.
  • Be a curious and quick learner with the ability to work collaboratively with other members of the Employment Services team.
  • Clear and concise oral and written communications skills; knowledge of word processing and data management programs (Microsoft Word, PowerPoint, Excel, survey software).
  • Demonstrated experience providing ongoing case management using electronic records management systems.
  • Ability to use technology to establish and maintain all aspects of case records.

Note: The location varies depending on the needs of the department. This position requires travel throughout the Northern Virginia region. Additionally, this position will occasionally require you to work evenings, holidays, and/or weekends.

Salary: The selected applicant's starting annual salary will be in the minimum to midpoint range ($60,056.05 to $80,075.01) of the advertised compensation range based on relevant years of experience. Promotional rules apply for current Fairfax County Government and Fairfax County Public Schools employees.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
Performs client needs assessment to aid in making appropriate referrals to other services;
Works with clients to assist with gathering of information necessary to establish eligibility;
Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
Ensures timely processing of applications to meet client needs and program policy mandates;
Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, service providers, attorneys, the public, and other interested parties;
Coordinates and manages clients' participation in a variety of services;
Participates in case staffings with other county staff or community organizations to assess and address needs of clients;
Provides guidance and assistance to employers and clients in the operation of an employment resource center;
Performs employability assessment of economically disadvantaged clients to develop a plan of service to aid them in securing employment;
Works with clients to identify and address barriers to employment;
Provides career counseling;
Assists job seekers with job search and resume development;
Participates in curriculum development, facilitates workshops, and works with businesses and workforce partners in response to customer needs;
Plans and participates in orientations and workforce related workshops;
Identifies, recruits and develops job opportunities with employers to place program participants including job sites for community work experience and on-the-job training;
Tracks, monitors, and reports on employment resource center resources, job leads and employment databases;
Develops marketing and presentation materials for the business community, the public and other human service providers;
Prepares required reports on federal, state and local grant performance outcomes;
Assists the supervisor with duties that may include training, coaching, and reviewing the work of less experienced staff;
Serves as policy expert in one or more program areas, providing guidance, direction, and information to other staff;
Assist in the development of service strategies.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of basic human behavior and social problems;
Knowledge of social, economic, health and cultural factors that can serve as barriers to employment;
Ability to read, interpret and apply complex program policies and procedures;
Ability to communicate effectively, both orally and in writing;
Ability to make mathematical computations;
Ability to schedule and manage workload sufficient to meet deadlines;
Ability to use automated technology to establish and maintain case records;
Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;
Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;
Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;
Ability to maintain professional ethics related to confidentiality of client information;
Ability to provide excellent customer service;
Ability to work in a team environment;
Ability to maintain flexibility.
Ability to manage a complex caseload;
Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information;
Ability to use supportive counseling techniques to enhance and develop clients' problem solving capabilities;
Ability to identify client issues needing referral to other human service providers (e.g., substance abuse, spousal abuse);
Ability to lead and coach other professional level staff;
Ability to develop and present training programs;
Ability to develop presentations using automated technology.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree plus two years of human services or related professional work experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement .


The appointee to the position must satisfactorily complete a criminal background check and a Child protective services check.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

  • Experience delivering services and providing resources to individuals with barriers to employment (i.e., individuals with disabilities, ex-offenders, etc.).
  • Knowledge of federal, state, and local laws, performance measures, and quality standards governing federal workforce programs, to include but not limited to the Workforce Innovation and Opportunity Act (WIOA),
  • Knowledge of labor market conditions, career guidance, and job development techniques.
  • Certified Virginia Workforce Development Professional (VWDP) or National Workforce Development Professional (NWDP) or commitment to acquire within 12 months of hiring.

Ability to communicate clearly and concisely, both orally and in writing.
Ability to use automated technology.
Ability to read, comprehend, apply and explain complex policies and procedures.
Able to function under pressure and work independently and as part of a team.
Sufficiently mobile to work and meet with clients.
All duties performed with or without reasonable accommodations.

Panel interview and may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.



Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.

Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here -

Company info
12000 Government Center Parkway
Suite 270

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