Senior Manager of Channels Access Management & Risk (Hybrid)

Capital One
Richmond, Virginia, United States
Closing date
Dec 9, 2023

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Job Details

West Creek 8 (12080), United States of America, Richmond, Virginia

Senior Manager of Channels Access Management & Risk (Hybrid)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

As a Senior Manager leading our Channels Access Management & Risk organization you will be part of a team that is delivering key access, application functions and oversight to our Channels organization. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are skilled in process improvements and risk management. This individual will be asked to create strategy, work in a cross functional environment and influence new outcomes that reduce the risk across our Channels accesses & processes. As a member of this team, you will drive work to establish a well managed and best in class access environment for our Channels operations.

This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. As part of this role, you will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. It is expected that you will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

Join our team as the Senior Manager of Channels Access Management & Risk and take on a pivotal role in shaping our strategy, ensuring operational excellence, and driving success at scale. If you have the required expertise and are passionate about leading high performing teams to achieve outstanding results, we invite you to apply and be part of our exciting journey.

General Responsibilities

People Leadership
  • Lead, mentor, and develop a diverse team of professionals within the access management & risk teams
  • Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth

Partnerships & Stakeholder Management
  • Collaborate and partner with teams across Channels, Cyber and Risk to identify, socialize and mitigate risks
  • Engagement with tech and product to enhance the technology or application roadmaps while focusing on removing impediments of the team's daily accountabilities
  • Communicate effectively to provide regular updates to stakeholders on access level data and key metrics
  • Partner with Capital One Philippines counterparts to drive consistency of process execution and alignment on strategic objectives

Core Accountabilities
  • Create strategy and drive prioritization to influence a transformation of the E2E access experience that aligns to the vision of the Channels network
  • Maintain a high bar of process management excellence for the Channels access delivery & telephony routing
  • Monitor access and risk KPI's while building on the existing monitoring & controls suite to ensure a sustained focus on access governance that align to established principles and SLA's
  • Provide subject matter expertise on processes when representing the department in projects and support the Channels/Card programs & projects
  • Identify and implement best practices, standard operating procedures (SOPs), and process improvements to enhance overall operational effectiveness

Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.

Basic Qualifications:

  • High school diploma, GED or equivalent certification

  • At least 5 years of experience in Process management or Project Management

  • At least 5 years of experience in People management

Preferred Qualifications:

  • Bachelor's Degree or military experience

  • Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.), Business Process Management experience

  • 2+ years of experience gathering, monitoring, documenting, or analyzing data

  • 3+ years of experience in risk management and strategy development

  • 8+ years of Process Management or Project Management experience

  • 8+ years of People Management experience

  • Ability to set direction, manage expectations and lead cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.


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