This job has expired

Helpdesk Specialist

Fort Belvoir, Virginia
Closing date
Nov 30, 2023

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Technology and Software
Full Time

Job Details

Responsibilities & Qualifications


Provide deskside support on the following systems/technologies (but not limited to):
  • Provide end-user support to resolve technical problems related to standalone operating systems and IT applications.
  • Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
  • Capture and reporting of IT Service Desk support metrics
  • Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
  • Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)
  • Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
  • Install, configure, maintain, and troubleshoot computer peripherals
  • Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel
  • Provide end-user software and application support
  • Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction.
  • Perform system administration functions on NE-MA standalone Windows (7, 10) and Redhat Linux based operating systems and applications.
  • Draft DTRA IT operating procedures, techniques, and baseline configuration guides.
  • Manage and secure VMWARE virtual images Linux and Windows based systems utilizing STIGs and industry standard practices.
  • Provide technical support on digital cameras and media.
  • Assist with logistical support for the issuance, tracking, shipping, and receiving of personal computers, laptops, Cameras, and digital media.
  • Participate and assist in researching IT solutions in support of technology refresh as required to support IT system development and life cycle activities.
  • Create and distribute operating system image on standalone laptop PCs.
  • Install, configure, manage baseline operating systems, and NE-MA supported applications.
  • Troubleshoot operating system and NE-MA application faults, and errors.
  • Support Government mandated IT Security policies and procedures.
  • Interface with Information System Security Manager (ISSM), Information System Security Engineers (ISSEs) and Officer (ISSO) in support all applicable IT security policies and procedures.
  • Perform media protection in accordance with DOD security policies, and degauss and wipe hard drives as required.
  • Perform vulnerability scans of operating system utilizing approved security scanner.
  • Resolve IT related Plan of Actions and Milestones (POA&M) and remediate software vulnerabilities via security patching, and specialized software configurations.
  • Support Risk Management Framework and assist in security assessment of IT environment as required.

  • Top Secret clearance required.
  • 8570 IAT II level certification, i.e. Security + CE
  • Degree in a relevant field (AS, BS)
  • US Citizen
  • Must be able to lift 50 lbs.


We are seeking a HelpdeskSpecialist to join our ITSS team to support DTRA at Ft. Belvoir, VA.

The System Administrator role is the central point of contact for the providing help desk/break fix/systems administration support. The System Administrator shall be responsible for providing IT operational services in direct support of NE-MA's missions. This position will support technical, logistical, and administrative support to all Divisions within the Department. Additionally, the System Administrator will interface and collaborate with IT2S, ISSM, and ISSO to ensure NE-MA IT Operations, and Systems are security compliant and meet all applicable DoD information security requirements.

TekSynap, a "Fast 50" technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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Apply now to explore jobs with us!

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

Additional Job Information

  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Location: Fort Belvoir, Va
  • Type of environment: Office
  • Noise level: Low to medium
  • Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
  • Amount of Travel: 10%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


U.S Citizenship

Top-Secret clearance required


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.


TekSynap understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought®embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

The TekSynap founders have worked together for over a decade, supporting customers ranging from small departmental operations & maintenance efforts to leading broad nationwide deployment efforts for agencies such as the U.S. Department of Veterans Affairs. This core management team has operated in leading companies such as SIGNAL Corporation and managed business sectors of over 100M in annual revenue in industry leading companies such as General Dynamics.

At each level this team has absorbed what “works” – for the company, our customers and our employees. We synthesize the best at each level resulting in a unique service provider that combines the infrastructure and process models of larger organizations with an agile ability to cost effectively meet our customer’s requirements.

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