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Senior Risk Associate, Change Management | Retail Risk Office

Capital One
Richmond, Virginia, United States
Closing date
Nov 30, 2023

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Job Details

West Creek 7 (12077), United States of America, Richmond, Virginia

Senior Risk Associate, Change Management | Retail Risk Office

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work.

Do you like working in the spotlight? Can you build relationships as well as develop and implement innovative solutions? Are you intellectually curious? As a Senior Associate in the Retail Risk Office, you will work closely with fellow risk advisors and second line stakeholders to govern activities associated with LAUNCH risk assessment and EWI/DLI Governance. As a Senior Associate in the Retail Risk Office, you will play a direct role in governing these key risk assessment processes to ensure that our business partners and their risk advisors are taking the appropriate steps to identify risks, be compliant with enterprise standards and have used the appropriate due diligence.

  • LAUNCH is a key risk assessment process at Capital One designed to prudently manage the risks associated with introducing new, expanded, or modified products and services. In this key role, you will support governance, ensuring risk identification, due diligence, and compliance with enterprise standards.

  • EWI/DLI Governance is a process that ensures that enhanced documentation and reporting occur for the largest and most impactful change initiatives. This exciting role will help Retail drive speed, accuracy and adherence through our innovation and change routines, working closely with our business partners and leaders.

A successful Senior Associate within Retail will communicate well and tailor messages to their audiences, solving for customer needs while simultaneously challenging - and effectively influencing - the status quo. Prioritization, urgency, and the ability to work autonomously are also important. We are an extremely collaborative group that implements sustainable processes, shares lessons learned and iterates quickly. We are looking for a team player to help the Bank Risk Office advance our Well-Managed agenda!

Risk Management Responsibilities:
  • Ensure process framework is delivered within established Enterprise standards
  • Risk Consulting to one or more Business Areas relative to their business lines and provide advice and guidance as required
  • Coordinate the various process interactions including meeting logistics,
  • Monitor system of record for accuracy, quality, and consistency
  • Act as a process subject matter expert and leverage this knowledge to support and influence process participants
  • Provides training to Stakeholders as needed
  • Execute upon changing strategic and operational priorities
  • Constantly monitor and interpret impacts to the risk environment
  • As requested, partner with second line partners when changes may have impacts across multiple areas within the bank

Project / Process Management Responsibilities:
  • Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented
  • Develop and leverage key relationships with stakeholders that enable collaboration across the enterprise
  • Coordinate the various process interactions including meeting logistics,
  • Monitor system of record for accuracy, quality, and consistency
  • Build collaborative relationships with Risk Advisory and Compliance communities
  • Understand and use data to tell the compelling story (trends, changes and impacts)
  • Be intellectually curious to question the obvious, explore options, and seek to develop and implement efficiencies and process improvements
  • Able to self manage, prioritize work and and consistently deliver results

Here's what we are looking for in you:
  • Excellent verbal and written communication skills, attention to detail, and the ability to adapt to change quickly
  • Ability to manage multiple tasks independently and meet deadlines
  • Strong ability to influence and experience interacting with audiences of all levels
  • Sound judgment, comfort with ambiguity
  • Highly motivated, self starter that can work autonomously
  • Ability to collaborate and bring teams together toward a common goal

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of Risk Management Systems of Records (GRC, Prime, Fuse)
  • At least 1 year of Financial Services, Risk Management, Compliance or Audit Experience
  • At least 2 years of Project Management or Process Management experience
  • At least 2 years of experience supporting, partnering and interacting with internal business client

Preferred Qualifications:
  • Bachelor's Degree
  • PMP Certification or Masters Certificate of Project Management (CPM)
  • Working knowledge of consumer regulatory laws and regulations
  • MS Office, Google Suite, Tableau

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.


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