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Program Manager for the Graduate Assistant Tuition program

University of Maryland, College Park
College Park, Maryland
Closing date
Nov 20, 2023

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The Graduate School (GS) at the University of Maryland, College Park (UMCP) invites applications for a Program Manager for the Graduate Assistant Tuition program (PMGAT).  Under leadership of the Director, Finance & Administration, the Program Manager independently manages the tuition program for graduate assistants (GAs) who receive stipends and tuition assistance through UMCP. The PMGAT works collaboratively with other departments such as IT, Student Billing, the Registrar’s Office, Human Resources, Financial Aid, and the Bursar’s Office on the administration of the tuition programs for the GA population. This position serves as the campus expert for GS policies and USM/University procedures related to the application of tuition for GAs, providing strong customer service and follow-through on inquiries from sponsors, students, and campus offices, and is responsible for developing this new function to provide a quality experience for GAs attending UMCP and the units that pay them.

Primary responsibility includes management and administration of the GA tuition program to UMCP’s 4,000+ GAs – interpreting policy, determining eligibility, and guiding GAs, departments, and faculty on tuition issues as it relates to assistantships. The PMGAT serves as the primary point of contact and program expert to GAs and campus units on the tuition program while delivering a high level of customer service. Additional duties include implementing a tracking system to manage cases, overseeing and processing adjustments to student accounts, and collaborating with campus stakeholders to improve processes and create efficiencies. The PMGAT is responsible for ensuring strong communication, policy documentation, and development of resources and training content, collaborating with campus groups, and participating in regular meetings to make recommendations for updates/changes and also participates in other GS initiatives and projects, assisting the Director on issues regarding policies and procedures, and serves as backup for the Fellowship Tuition Assistance program.

Minimum qualifications for this position are a bachelor’s degree and five (5) years of professional experience with student accounts, student financials, or administration of student support programs, including but not limited to fellowships, financial aid, or tuition remission; excellent customer service and communication skills (both oral and written) to field inquiries from all constituencies; demonstrated leadership, collaboration, initiative, teamwork, prioritizing, and multitasking abilities; and proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

Preferences include knowledge of and the ability to use effectively database systems and student-tracking systems such as those used by graduate admissions and financial aid offices, and knowledge of institutions of higher education, preferably graduate programs. Preference may be given to applicants with demonstrated experience working with systems such as Student Account System (SAR), Tuition Remission System (TRS), or Student Information System (SIS) and/or university offices such as the Registrar’s Office, Office of Student Financial Aid, or the Office of Student Financials & Cashiering.

This position is exempt, regular, and eligible for a generous leave package including 22 days of Vacation Leave, 15 days of Sick Leave, 15 Holidays, and 3 Personal Days. A Summary of Benefits can be found here:  Applicants must show proof of eligibility to work in the USA. No H1-B visa is offered for this position.

For best consideration, please submit a resume, cover letter, and list of references to by Friday, November 3, 2023.  The position will remain open until filled.

The University of Maryland is an EOE/AA Employer – Minorities, Women, Protected Veterans, LGBTQ+, and individuals with disabilities are encouraged to apply.

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