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Customer Requirements Analyst

Employer
USAJobs
Location
McLean, Virginia
Closing date
Oct 4, 2023

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Duties

Independently manage, lead, and/or oversee complex IT projects or programs that may include ill-defined requirements, ambiguity, parallel tasks, multiple dependencies, high risks, and multiple interfaces; ensure alignment with strategic or corporate objectives; lead the definition and review of customer and stakeholder requirements; ensure plans and schedules are developed and followed throughout the life of the project.

Communicate project plans and schedules based on a clear understanding of customer requirements and information on project cost, schedule, quality, and performance; estimate costs and resources; implement budget activities and cost estimates for future projects.

Ability to establish regular contact with high-level internal and external resources and have periodic contacts with other offices, supplying or seeking information on specialized and non-specialized matters; excellent use of tact when expressing ideas or opinions to senior leaders, customers, contractors, and other stakeholders.

Ability to listen to, clarify, and convey understanding of customer ideas, comments, and questions as well as to integrate and build upon diverse opinions in a manner that encourages the formation of integrated solutions and positions.

Requirements

Conditions of Employment


Must be a current permanent ODNI employee.

Qualifications

Mandatory Requirements:

Extensive program management, analytic, and critical thinking skills, including the ability to conduct program and management assessments, identify needs and requirements, and develop non-linear process improvement recommendations for implementation across the Intelligence Community.

Extensive ability to balance responsibilities among project activities; ability to manage transitions effectively from task to task, adapting to varying customer needs.

Extensive ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives.

Interpersonal, organizational, and problem-solving skills, including ability to work effectively both independently and in a team or collaborative environment.

Candidates must have a DOD8570 IAT level 2 certification in good standing. IT related experience demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT Certification).

IT- related experience demonstrating each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving).

Candidates must have a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education

Mandatory Requirements:

Candidates must have a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Additional information

Reasonable Accommodations:

The ODNI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Reasonable Accommodations Officer by classified email at dni_reasonable_accommodation_wma@cia.ic.gov, by unclassified email at DNI_DRA@dni.gov, by telephone at 703-275-3900 or by FAX at 703-275-1217. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE REASONABLE ACCOMMODATIONS EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY.

The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.

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