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Director, Facilities Administration & Continuous Improvement

Washington Metropolitan Area Transit Authority
Closing date
Oct 12, 2023

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Job Details


  • Bachelor's Degree in Facilities Maintenance, Business Administration, Engineering, or a related field
  • In lieu of a Bachelor's Degree, a High School diploma and four (4), years project management or administrative experience, in addition to the minimum experience below, will be considered.

  • A minimum of nine (9) years of progressively responsible and diversified, advanced level administrative experience that successfully demonstrates the accomplishment of significant program goals.
  • Demonstrated experience in developing, managing, and implementing complex projects to drive process improvement.
  • Demonstrated experience in conducting analyses of operational performance data and preparation of reports.

  • N/A

  • Project Management Institute Project Management Professional; Lean Six Sigma
  • Experience in Facility Management.


Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.


The Director, Facilities Administration & Continuous Improvement is a senior level manager responsible for continuous improvement (including oversight of the safety performance improvement team), contracts management, internal control compliance programs, and administrative support. The incumbent serves as the Facilities Department's primary liaison with oversight departments within WMATA and leads continuous improvement efforts in alignment with the Authority's strategic goals, including in the areas of safety and business process enhancement. The Director guides the development of initiatives, defining challenges and future state goals; oversees execution of continuous improvement initiatives; establishes leading indicators to monitor and guide assessment of inputs and related processes; and analyzes lagging indicators in assessing the impact of initiatives. The incumbent oversees an ongoing internal control compliance program to assess adherence to established procedures; identify strengths, and opportunities for efficiencies and improvement; perform root cause analyses; and partners with internal departmental leaders and stakeholders to enhance and update business processes in response to findings. The Director also oversees administrative functions including development, management, and distribution of business-critical documents; ad hoc procurements; capital programs; material control, and recognition programs.

  • Provides direct leadership, and oversees rollout, ongoing maintenance, and adherence to required Safety Management System processes, within the department to maintain compliance with the Authority's Agency Safety Plan.
  • Plans and oversees preparation of materials and management of the process for departmental safety committee meetings to maintain visibility of and drive progress toward mitigating safety risks.
  • Formulates and oversees the delivery of recurring and ad hoc reports to drive overall performance, compliance with mandatory requirements, and stimulate discussion around opportunities for improvement.
  • Directs and leads staff responsible for conducting internal control compliance assessments and partnering with departmental stakeholders to respond to findings via development of corrective action plans and business process enhancement projects to support continuous improvement.
  • Directs and leads staff responsible for developing, updating, and managing business critical documents including standard operating procedures and work instructions to maintain standard processes in compliance with the Authority's Quality Management System Plan.
  • Coordinates and develops responses to audit findings from oversight entities, oversees execution of corrective action plans and provides progress reports to management and oversight entities, supporting effective internal collaboration and timely response to audit findings.
  • Participates in the development of departmental priority setting and provides ongoing leadership to develop and manage action plans in alignment with departmental priorities to ensure that objectives and established timelines for completion are measurable and attainable.
  • Manages staff responsible for position management and recruitment support including job description reviews, executing position reclassifications, and personnel actions to support recruitment, retention, and development of talented teams.
  • Oversees and orchestrates special projects including development of pre-solicitation documents and management of procurements through the contract lifecycle manage process when vendor support is required to support execution of departmental priorities.
  • Manages staff responsible for departmental administrative support including coordination of team development activities, quarterly, recurring and ad hoc meetings, and development of communications to the team to ensure required administrative tasks are timely completed in a quality manner. To maintain compliance with all procurement mandates to support timely project completion for WMATA.
  • Leads coordination of recognition programs; directs staff responsible for planning recognition forums, purchasing and packaging awards, and supporting activities to maintain and enhance employee engagement and morale. To be involved and hold team meeting with staff to discuss and identify issues.
  • Provide strategic and administrative support to Facilities Senior Vice President to support objectives. Keeps leadership abreast on projects and provides insight on important initiatives.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.


Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.


The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.



Company info
600 Fifth St. NW

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