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Management and Program Analyst (Workforce Management)

Washington, D.C
Closing date
Oct 6, 2023

In this position, you will serve as a Management and Program Analyst and program advisor on various functions and activities requiring the application of qualitative and quantitative methods for assessment of international mission support programs, functions, and activities. These may include workforce and position management, performance measurement, working with workforce management systems, financial reporting systems, time and attendance, telework and remote work, awards, employee development and training, and other programs impacting CBP and INA and/or significant segments.

This position starts at a salary of $94,199.00 (GS-12, Step 1) to $145,617.00 (GS-13, Step 10) with promotion potential to $145,617.00 (GS-13 Step 10).

Major duties include but are not limited to:
  • Supporting INA managers, supervisors, and personnel in developing, implementing, and evaluating mission support functions by assessing the productivity, effectiveness, and efficiency of INA human capital efforts to contribute to optimum organization of staffing activities and organization structure in alignment with applicable regulations and agency policy.
  • Building internal partnerships with INA managers and supervisors to assess, monitor, and provide hiring plan recommendations based on analyses of workforce requirements and changing mission and programs.
  • Advising leadership on the status of hiring plans and recruitment efforts, employment levels, and hiring trends, taking necessary actions to avoid disruptive employment levels, and analyzing staffing levels and attrition rates to provide resource allocation advice to senior management.
  • Developing and analyzing employee award data; providing senior management with award guidance using comprehensive knowledge of awards' regulations and policies sufficient to administer INA's awards programs.


Conditions of Employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link .
This vacancy has a local commuting area requirement, as defined below:
  • The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or
  • The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable
  • For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.


Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Analyzing workforce requirements for a human capital program including providing analysis on staffing levels and attrition rates.
  • Assisting with the creation or implementation of hiring plans.
  • Serving as a liaison to resolve workforce management issues or complex problems.
  • Analyzing multiple sources of data to develop decision briefings and presentations.
  • Assisting with employee awards and recognition activities.
Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Supporting managers, supervisors, and other personnel in developing, implementing, and evaluating mission support functions by assessing the productivity, effectiveness, and efficiency of workforce management efforts.
  • Building internal partnerships with managers and supervisors to assess, monitor, and provide hiring plan recommendations based on analyses of workforce requirements and changing mission and programs.
  • Analyzing progress on the execution of hiring plans to ensure the desired results are achieved and collaborating with program management to ensure position and funding ceilings are maintained.
  • Serving as a liaison to resolve processing, recruitment, reporting, and other staffing issues.
  • Administering an awards and/or employee recognition program following awards' regulations and policies, evaluating for compliance and identifying process improvements to ensure compliance or improve program execution.
  • Recommending and implementing process improvements to increase efficacy of overall mission.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/05/2023.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process .

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.


Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Applicant Cap: This announcement will be open for five business days OR until the first 50 applications have been received, whichever happens first.

Bargaining Unit: This position is not covered under the bargaining unit.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

Telework may be available on a regular recurring or situational basis.

DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

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