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Community Outreach Specialist

Wallops Island, Virginia
Closing date
Oct 8, 2023

The Public Engagement Division at the Office of the Citizenship and Immigration Services Ombudsman (CISOMB) facilitates open and transparent communication with U.S. Citizenship and Immigration Services (USCIS), external stakeholders, applicants, and employers by sharing feedback, working with USCIS' leadership, coordinating follow-up, and reporting back to stakeholders. The division also works closely with various DHS offices and components to support the implementation of highly visible outreach programs and public education initiatives.

The Community Outreach Specialist is responsible for assisting the Chief of Public Engagement with the following duties:
? Planning, evaluating, and implementing community outreach and associated programs related to USCIS' delivery of immigration benefits, services, and associated policies.
? Establishing and maintaining partnerships with external stakeholders, as well as federal, state, and local agencies to understand concerns and gather information for drafting recommendations to improve the delivery of immigration services.
? Promoting dialogue about CISOMB and USCIS policies and programs by supporting the coordination of webinars, conferences, community meetings and special engagements.
? Advising CISOMB senior management on, developing policy and program activities related to stakeholder engagement, interpreting stakeholder feedback, and analyzing challenges faced by individuals and employers related to immigration matters.
? Representing the CISOMB on inter-agency working groups and at stakeholder engagements.


Conditions of Employment

  • Must be a current permanent Federal employee
  • Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
  • Must NOT have any pending/outstanding disciplinary actions
  • Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
  • Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
  • The program does not apply to members of the Military service or contractors.


Qualifications required:
  • Public affairs experience.
  • Strong written and oral communication.
  • Ability to speak in public in various settings.
  • Knowledge of Drupal (a content management system for websites) or willingness to enroll in free training to become proficient in the program.
  • Experience completing or adjudicating immigration benefit applications and familiarity with the Immigration and Nationality Act (INA), Title 8 of the Code of Federal Regulations and related federal regulations, and an understanding of USCIS adjudication policies, procedures, mission, functions, organization, and programs is preferred.
  • Analytical skills to gather and analyze stakeholder feedback and to identify strategic engagement opportunities.
  • Demonstrated flexibility in presenting, selecting, and managing competing demands and uncertainties.
  • Ability to track data and metrics to monitor outreach efforts.
  • Please read the following important information to ensure we have everything we need to consider your application:
    It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

    Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

    Please ensure EACH work history includes ALL of the following information:
  • Job Title (Include series and grade of Federal Job)
  • Duties (Be specific in describing your duties)
  • Name of Federal agency
  • Supervisor name, email, and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)

  • Education

    EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

    Additional information

    **DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

    If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

    Selected applicants for a JDA are requested to fulfill the items below during the JDA:
  • Complete the DHS Training Course 15 days prior to the arrival to the JDA.
  • Complete the DHS Joint Duty Assignment Progress Plan to include:
    • Phase 1: Establish assignment objectives within the first 30 days of the JDA.
    • Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
    • Phase 3: Complete a final review within the last 30 days of the JDA.

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