Helpdesk Technician I

Alexandria City Public Schools
Alexandria, Virginia
Closing date
Dec 21, 2023

Job Details

Job Description

The TS Technician I position provides user support in resolving software and hardware problems encountered by students, in-school staff, and other employees, as directed by the Director of IT Infrastructure Support Services and various service desk personnel. The position resolves problems and determines appropriate actions for resolution. The position may distribute, maintain, exchange, repair and support a variety of school-based hardware and software technologies. Responsibilities extend to conducting application training and installing program upgrades and service releases.


Education: High School diploma or equivalent.

Certificates & Licenses: Requires a valid driver's license.

Experience: Job related experience is preferred.

Essential Functions
  • Assists users with computer hardware and/or software applications (e.g. PC, website access, email setup, troubleshooting, etc.) to provide immediate problem resolution and/or referral for resolution.
  • Diagnoses hardware and/or software malfunctions.
  • Installs hardware and software products on a variety of hardware platforms to provide updated, enhanced and/or upgraded computer capabilities.
  • Maintains records (e.g. email users identification, security access, licenses, contracts, hardware specifications, vendor lists, help desk log, work order system, etc.) to provide audit trails, control mechanisms and document department activities.
  • Prepares documentation (e.g. instructions, notices, reminders, memos, etc.) to provide written support and/or convey information.
  • Researches hardware and software applications and recommends standardized equipment and applications in accordance with the district's technology goals.
  • Perform service-related site visits to all ACPS properties (requires valid driver's license).
  • Ability is required to schedule activities; gather and/or collate data; and use basic, job-related equipment and lift job related equipment up to 50 lbs.

  • Criminal Justice Fingerprint/Background Clearance.
  • Tuberculosis Skin Test.

Public Health Compliance
  • Proof of COVID vaccination. Exemptions for religious/medical will be reviewed.
  • Must follow safety and health protocols.


Primary Location:
Central Office
Salary Range:
$44,736.00 - $55,046.40 / Technology Services SUP-01
Shift Type:


Alexandria City Public Schools is one of the most diverse school systems in the country and we celebrate that diversity. Our students come from more than 80 different countries, speak more than 60 languages, and represent a rainbow of ethnic and cultural groups. They are economically diverse, but all are rich in that the residents of Alexandria are dedicated to ensuring that each and every one of them achieves success.

The children of Alexandria have benefited significantly from the strong support of City Council and the Alexandria community over the years. Tremendous gains have been made in student achievement and ACPS continues to be in the forefront of technology integration.

T.C. Williams High School is on the cutting edge, both inside and out. The award-winning building features numerous environmentally sound features, such as a 450,000-gallon underground cistern that collects and stores rainwater for building use, and a rooftop garden that provides stormwater management. The redesigned educational program at T.C. consists of smaller learning communities designed to increase academic achievement and the level of student engagement. Students feel more connected to caring adults, and teachers have more opportunity to know and support their students.

The City of Alexandria was recently named one of the Top 100 Communities for Young People by America's Promise, partly because of the quality of our schools and programs. A recent City survey indicates that the number of people who made the decision to live in Alexandria based on the quality of the schools has increased since 2004. We have many reasons to celebrate. ACPS is truly an urban success!

Company info
2000 N Beauregard St

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