Helpdesk Technician IV

Alexandria City Public Schools
Alexandria, Virginia
Closing date
Dec 21, 2023

Job Details

Job Description

The TS Technician IV leads the school division's ITS Helpdesk Technicians in the maintenance, repair, and upgrading
of technology equipment to meet the technology needs of the school division.


Education: 8 to 10 years experience in job related area.

Certificates & Licenses: None required.

Experience: 8 to 10 years' experience in the maintenance and repair of computer equipment in a network environment.

Essential Functions
  • Installs, troubleshoots, and maintains computer and network equipment.
  • Identifies, analyzes, and repairs equipment failures, orders parts as needed.
  • Leads and trains Helpdesk technicians in the support of school division users, networks, and equipment.
  • Inspects repair work and equipment for the purpose of ensuring that jobs are completed satisfactorily.
  • Responsible for quality control in the function of the Helpdesk hardware staff.
  • Administers systems and servers related to district LAN and WAN (e.g. email system, accounts, print queue, workstation ID, IP assignments, computer labs, classroom computers, etc.) to ensure availability of services to authorized users.
  • Assesses computer, network or software malfunctions (e.g. application software, computer equipment, network software, etc.) to effect repair and return to operation.
  • Coordinates with other staff or vendors to provide Helpdesk dispatch, troubleshooting, and escalation of issues to appropriate personnel for resolution and/or assigning practices for repairs.
  • Inspects computer and network equipment requiring specialized computer repair and troubleshooting skills to identify and verify repair needs.
  • Installs software products and various peripheral equipment on computers (e.g. application software, scanners, external drives, additional random access memory) to upgrade and improve school district computers.
  • Maintains manual and electronic documents, files and records to document activities and/or provide an up-to date reference and audit trail.
  • Prepares written materials (e.g. reports, memos, letters, etc.) to document activities, provide written reference and/or convey information.
  • Procures equipment, supplies and materials to maintain availability of required items and completing jobs efficiently.
  • Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills to maintain computer and network equipment in a safe and functional operating condition.
  • Responds to inquiries to provide information and/or refer to appropriate personnel.
  • Attends meetings as assigned to convey and/or receive information required to perform functions.
  • Trains selected personnel for the purpose of ensuring their ability to use new and/or existing software.
  • Performs other related duties, as assigned, to ensure the efficient and effective functioning of the work unit.

  • Criminal Justice Fingerprint/Background Clearance.
  • Tuberculosis Skin Test.

Public Health Compliance
  • Proof of COVID vaccination. Exemptions for religious/medical will be reviewed.
  • Must follow safety and health protocols.


Primary Location:
Central Office
Salary Range:
$73,440.00 - $90,336.00 / Technology Services SUP-04
Shift Type:


Alexandria City Public Schools is one of the most diverse school systems in the country and we celebrate that diversity. Our students come from more than 80 different countries, speak more than 60 languages, and represent a rainbow of ethnic and cultural groups. They are economically diverse, but all are rich in that the residents of Alexandria are dedicated to ensuring that each and every one of them achieves success.

The children of Alexandria have benefited significantly from the strong support of City Council and the Alexandria community over the years. Tremendous gains have been made in student achievement and ACPS continues to be in the forefront of technology integration.

T.C. Williams High School is on the cutting edge, both inside and out. The award-winning building features numerous environmentally sound features, such as a 450,000-gallon underground cistern that collects and stores rainwater for building use, and a rooftop garden that provides stormwater management. The redesigned educational program at T.C. consists of smaller learning communities designed to increase academic achievement and the level of student engagement. Students feel more connected to caring adults, and teachers have more opportunity to know and support their students.

The City of Alexandria was recently named one of the Top 100 Communities for Young People by America's Promise, partly because of the quality of our schools and programs. A recent City survey indicates that the number of people who made the decision to live in Alexandria based on the quality of the schools has increased since 2004. We have many reasons to celebrate. ACPS is truly an urban success!

Company info
2000 N Beauregard St

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