This job has expired

Health Technician (Behavioral Health)

Madison Heights, Virginia
Closing date
Oct 1, 2023

The Health Technician position is comprised of patient care support services for MASU Indian Health Service patients.

Provides Patient Care Support Services
  • Receive patients including scheduling patients, checking in patients, and completing GPRA for each patient.
  • Schedule and manage all patient appointments and provider schedulles in RPMS/Electronic Health Record.
  • Complete reminder calls for all scheduled patients 24-48 hours prior to their next appointment.
  • Receive all calls coming to the Behavioral Health department and redirect/transfer calls to other departments, clinics, or community resources as necessary.
Provides Clinical Assistance
  • Update patient electronic medical records as needed; document all contacts and attempted contacts with patients in RPMS.
  • Administer intake paperwork/registration paperwork.
  • Administer, review, and score screening measures.
  • Prepare telehealth patient room, establish the videoconference connection with the provider's location, and provide basic information to patients regarding the telehealth process.
Perform Other Clinic Duties
  • Open and close office.
  • Ensure the office unit is stocked with supplies, equipment is cleaned and ready for use; ensures workstations are kept clean and uncluttered.
  • Assist with supply orders as needed.
  • Perform all tasks in compliance with HIPPA regulations, AAAHC guidelines, Behavioral Health Clinic policies and procedures, and Standard Operating Procedures.
  • Demonstrates appropriate behavior and effective communication with team members and patients in a way that promotes professional relationships.
  • Perform other related duties as assigned.


Conditions of Employment

Selectee may be subject to a probationary/trial period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities.

COVID-19 vaccination is required for all selectees prior to entrance on duty.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit .

Incumbent will occasionally operate a government owned vehicle and therefore must be in possession of a valid State Motor Vehicle Driver's License.

You will need to set up direct deposit so we can pay you.

Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.


To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

GS-05 Grade Level: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: advise patients on appointment types based on needs; schedule patient appointments; work within a team; answer phones and advise callers regarding services; maintain health records; prepare patients for services such as setting up telehealth rooms or providing appropriate intake paperwork; attend meetings and take notes.
OR Successful completion of a full 4-year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subject directly related to the position.
OR Possess a combination of education and experience for the GS-5 level position. Only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to 1 year of specialized experience. Determine your total qualifying experience as a percentage of the year of specialized experience required at the GS-5 level. Then determine your education as a percentage of the education that meets the requirements for GS-5. Add the two percentages. The total percentage must equal at least 100 percent to qualify an applicant for GS-5. GS-

GS-06 Grade Level:
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: assist distressed patients; previously worked in a mental health clinic; administer screenings for depression, anxiety, and other mental health/substance abuse concerns under the supervision of a licensed provider; managed multiple demands in reception; assist in department improvement projects.

Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements within 30 days of the closing date of the announcement.


This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: .

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit .

Additional information

Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed.

Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration. For more information on PHS Commissioned Corps, visit the website at: .

This position has promotion potential to the GS-06 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert