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Director, Community Investment Portfolio - Grant Operations

Capital One
McLean, Virginia, United States
Closing date
Sep 28, 2023

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Job Details

Center 1 (19052), United States of America, McLean, Virginia

Director, Community Investment Portfolio - Grant Operations

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better. Of Capital One.

The Community Impact and Investment team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:
  • fueling strategic community investments (e.g. grants, skills, loans)
  • delivering insights, advice and resources that inform Capital One's products and services
  • activating the capabilities of "impact forward" associates

The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating CDFI loans and partnering with and advising LOBs.

The Opportunity and Role:

Community Impact and Investment is kicking off a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One's volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.

We're seeking a passionate and motivated Director to lead our Grant Operations team, part of CI&I's Community Portfolio Management Office (CPMO) tower. The Grant Operations team is focused on writing, processing, and reporting on several hundred philanthropic grants that COF advances to community partners each year, the outcomes and impact of which will serve as inputs into future investment decisions. Flexibility to travel up to 20%.

In this role, you'll be expected to demonstrate proficiency in the following areas:
  • Establish and run a robust and efficient RFP and RFI process for all grantmaking across CI&I, working closely with the relationship managers who sit in the Market, Analysis or Program towers.
  • Establish process controls to mitigate risk and ensure compliance with enterprise philanthropic giving, data sharing, and payment processing policies.
  • Partner with our ESG storywriters, CRA qualification, communications, and Social Impact teams to identify data needs for storytelling and build the systems and infrastructure to capture that data at application and during partner reporting.
  • Act as the CI&I intent owner for the grant management infrastructure modernization program
  • Modernize and streamline our process to ensure ongoing qualification and regulatory reporting for CRA-eligible grants
  • Own and deliver portfolio reporting to facilitate investment decisions that point CI&I resources to the areas of highest strategic importance for the company
  • Recruit, mentor and invest in a team of highly motivated, passionate and detail oriented grant managers to
    • oversee the full grant transaction process from application, to approval, to funding, to reporting,
    • execute RFPs, RFIs and applications through Cybergrants
    • Act as primary POC for any partner organization that is working to process a grant from our team, coordinating any troubleshooting needed
    • Monitor and process all funding transactions, ensuring we are operating in accordance with risk and compliance guidelines.
    • Ensure external partners provide timely impact and outcome reports at the end of each grant period.
    • Support our qualitative narrative and ESG story writers to ensure our grant operations processes provide them the data needed to write impactful stories.
    • Partner with our CRA strategy team to ensure CRA-eligible grants are qualified for regulatory reporting.

We want you if you are:
  • Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
  • Wired for Collaboration and Connection: You thrive in a matrixed organization because you know that together we can do better. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.
  • ROI obsessed. You care about doing what's best for the community and for Capital one's associates and business and you know that limited resources mean we have to "pick our spots."
  • Intellectually Curious, with a strong Point of View. You ask why, you explore, you're comfortable with ambiguity, you're hungry to learn and a seeker of new challenges. You use this curiosity to develop and then refine, and refine, and refine your POVs.
  • Do-er . You're biased toward action, you try things and sometimes you fail. You love an MVP. You can get around your own roadblocks and you remove obstacles for your team to stay focused on goals.
  • Improver . You are wired to see how all processes can be improved, whether you're standing in line at a coffee shop or triaging multi-million dollar decisions, you are always thinking about ways to streamline the process. And then you do.

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 5 years of experience working in a for-profit company
  • At least 3 years of experience in people leadership

Preferred Qualifications:
  • Experience in back office operations (e.g., transaction processing)
  • Experience with stakeholder management
  • Experience with process management and process reengineering
  • Grant management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $181,900 - $207,600 for Director, Community Impact and Investment

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.


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