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Director, Performance & Operational Excellence

Adventist HealthCare
Gaithersburg, MD
Closing date
Oct 18, 2023

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Job Details

Adventist HealthCare seeks to hire an experienced Director of Performance & Operational Excellence who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

As a Director of Performance & Operational Excellence you will:
•Lead Adventist HealthCare's pursuit of Malcolm Baldrige Performance Excellence recognition. Responsible for developing and maintaining the application, facilitate the Performance Excellence Steering Committee, serve as the SME for the Malcolm Baldrige Performance Excellence Program and ensures full adoption and deployment of the AHC Leadership System and Standard Management Approach
•Lead and mentor a team of internal lean six sigma practitioners to create a supportive, safe, and transparent culture of habitual excellence by coaching, training, and the deployment of lean six sigma tools.
•Partner with physician and administrative leaders, and be responsible for the development, implementation and ongoing assessment of comprehensive performance improvement and process management initiatives while ensuring alignment and consistency in deployment across the system.
•Lead, facilitate and support the system wide journey to excellence, ensuring Lean Six Sigma strategies are developed to improve and re-design systems and processes critical to safe, timely, effective, equitable and patient-centered care
•Facilitate improvement teams through the life cycle of a project. Act as the subject matter expert on improvement methodologies and imparts knowledge of improvement processes to project teams.
•Work collaboratively with the Directors of Quality Services and Quality Advisors to facilitate the effective deployment of various process improvement initiatives.
•Assist the team leader in identifying barriers to implementing improvement plans and developing strategies to overcome these barriers.
•Develop the analytic and measurement strategy for all projects undertaken, including development of key performance indicators, identification of data sources and collection of baseline data.
•Communicate regularly with team leader, members and executive sponsors about team progress toward goal achievement, critical factors and obstacles.
•Engage in special projects targeted at achieving key strategic goals at the request of senior leadership.
•Assess the need for and provides real time process improvement training for leadership and teams. Conduct formal process improvement training forums as requested to support organizational development.

Qualifications include:
•Master's degree in Healthcare Administration, Health Systems, Public Health, Nursing, Industrial Engineering, Business Administration, or a relevant field is required
•A minimum of five (5) years of Lean Six Sigma and FOCUS PDCA project experience and three (3) years progressive leadership experience in a healthcare setting is required.
•Minimum of five (5) years in a Lean Six Sigma Transformation working environment required.
•Three (3) or more years of management/leadership experience.
•Lean Six Sigma Black Belt certification is required.
•Experience with the Malcolm Baldrige framework in a healthcare setting required. Baldrige Examiner training preferred
•Healthcare and internal consulting experience in acute care and population health settings, including but not limited to home health and physical rehabilitation, is required.
•Demonstrated experience managing complex cross-functional projects
•Ability to monitor, analyze and present performance data and design and implement process related action plans to improve performance or adherence to standards or regulations
•Proven experience facilitating Value Stream Mapping, Kaizen, Process Mapping, 5S workshops, and Root Cause Analysis sessions required
•Experience teaching healthcare Lean Six Sigma principles required
•Must have advanced leadership skills with demonstrated ability to successfully serve as a coach and mentor to Green Belts
•Advanced level competency in Microsoft Word, Excel, Access and PowerPoint and Visio required
•Experience utilizing statistical analysis software such as Minitab required
•Experience working and coaching in a Studer and Team.
•STEPPS embraced environment required
•Experience with publications in academic journals required
•Strong customer service and organizational skills.

Work Schedule:

Monday to Friday

At Adventist HealthCare our job is to care for you.

We do this by offering:
  • Work life balance through nonrotating shifts
  • Recognition and rewards for professional expertise
  • 403(b) retirement plan
  • Free Employee parking
  • Benefits Eligible Positions:
    • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]
    • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting
    • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members
    • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.


We are a faith-based healthcare organization, based in Montgomery County, Maryland. We are the largest employer in Montgomery County with over 6,000 employees! Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Our mission is to extend God's care through the ministry of physical, mental and spiritual healing. At its core, our mission expresses who we are, why we exist and the purpose behind what we do. These words are reflective of God’s character as outlined in the Bible and honor the Seventh-day Adventist Church’s long-standing commitment to healing. You will also find that many of the beliefs and standards of conduct at AHC are universal beliefs that are recognized across many faith traditions.

Company info
820 West Diamond Avenue
Suite 600

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