Information Technology Specialist (Systems Analysis)

Washington, D.C
Sep 19, 2023
Sep 22, 2023
Full Time

The Business Analyst will report to the Chief, Product Development Manager within the Federal Judiciary Digital Systems (FJDS) Division, in the Case Management Systems Office (CMSO). The analyst will support product development efforts by providing business / system analysis, documenting functional and non- functional requirements, conducting impact analysis, and business process analysis for one or more software products developed within the CMSO. Tasks include working with Product Owners and Product (Dev) Managers to decompose epics and features into user stories, define acceptance criteria, manage the product backlog, research bugs, prioritize the requirements, write user stories and acceptance criteria, elicit functional and non-functional requirements, documenting business processes, and working in an agile environment.

The analyst will provide support to the office in an Agile environment and serve on one or more Agile teams composed of IT professionals (both government employees and contractors). This is a hands-on position and requires interactions with various stakeholders across CMSO, the AO, and multiple offices and customers nationwide.

The duties of the position may include, but are not limited to:
  • Consulting with product owners, customers, key stakeholders, or end-users to elicit and specify requirements, developing requirements into user stories and acceptance criteria, and the product backlog refinement and prioritizing requirements/user stories.
  • Recommending solutions and building high-quality requirements through a deep understanding of relevant business area(s).
  • Using a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
  • Shaping business requirements by making recommendations and suggesting alternatives to proposed solutions, and translating conceptual user requirements into clear, detailed functional requirements.
  • Understanding technical options, limitations, costs, risks, and communicating tradeoffs to business partners and working with them to shape requirements accordingly.
  • Assisting the Product Manager in defining the product scope, vision, and roadmap and providing system analysis and subject matter expertise on issues and bugs.
  • Conducting business process analysis, workflow analysis, and business process reengineering.
  • Creating artifacts as appropriate, including business case documentation, scope documentation, and process flows, and supporting delivery teams as they develop, test, and deploy solutions.
  • Reviewing delivery team output to ensure requirements are correctly interpreted; define and execute test cases and documenting current processes and models to understand inefficiencies or gaps.
  • Identifying and assisting in prioritizing opportunities to streamline business processes and creating reports to monitor and track progress to support the product portfolio.
    management task.
  • Working closely with all product teams to improve efficiencies and effectiveness, and interacting with internal and external stakeholders, IT specialists, contractors, and others to develop and implement optimal technical solutions given time, budget, and cost constraints.
  • Working with product owners, program managers, developers, testers, and end-users to ensure application designs meet business requirements, and providing technical assistance and guidance through performing gap analyses, workflow analysis, Analysis of Alternative (AoA) studies, business process modeling, wireframes, and storyboards.
  • Facilitating and providing support for product demonstrations.

  • Requirements

    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non-competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience performing business analysis, writing user stories and acceptance criteria, eliciting functional and non-functional requirements, documenting business processes, and working in an Agile environment.

    Desired Experiences:
    • Preference will be given for experience working in a federal court.
    • Active Project Management Professional (PMP) certification.
    • Familiarity with the SAFe Framework.
    • Active Agile certification (CSM, PMI-ACP, or Safe preferred).


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.