Supervisory Airway Transportation Systems Specialist

Hampton, GA, United States
Sep 19, 2023
Oct 19, 2023
Full Time

Serves as a Supervisory Airway Transportation Systems Specialist, with full management responsibility for the Network Enterprise Management Center (NEMC) Sub Team within the Enterprise Operations Group, NAS Security and Enterprise Operations. The NEMC Sub Team provides support to first level maintenance activities for assigned NAS enterprise services and infrastructure.


Manages staff in either/or both Salt Lake City, UT and Hampton, GA that provide 24/7 operational support with rotating shifts. The duties have a direct impact on the NAS. Has full responsibility for overall administrative, technical, and operational direction of the assigned workforce consisting of ATSSs and support staff involved in providing critical NAS services to enroute and terminal air traffic control, commercial airlines, general aviation aircraft, in support of both U.S. and international air traffic.

Oversees systems specialists in performing NAS restoration activities, periodic maintenance activities, and implementation of modifications to the services/infrastructure. Coordinates and supports implementation of new systems and services, and supports development and updates to the triage processes for interfacing and escalating issues or unresolved complex problems to the Operational Support Directorate.

Ensures customer service is timely, professional and receives the maximum consideration on all aspects of job performance. Establishes and maintains working relationships with internal/external personnel and co-workers with cooperation, collaboration, trust, and respect. Coordinates and works with System Performance Specialists (SPSs), contractors, and vendors in support of network and equipment problems.

Oversees and participates in efforts to analyze enterprise systems and services, perform anomaly investigation and perform logging and ticket activities. Conducts daily review of log files, running scripts to update PCs, and capturing and sending files and logs to requesting organizations, e.g. National Airspace Data Interchange Network (NADIN) files to the Tech Center and BWM files to the program office, etc. Participates in testing efforts with a variety of operational facilities, including the NEMC. Oversees the installs, repairs, fabricates, modifies, and maintains legacy NEMC systems and equipment.

Supports testing efforts with a variety of operational facilities, such as: Installs, repairs, fabricates, modifies, and maintains legacy NEMC systems and equipment.

Identifies training requirements for Systems Specialists to help them understand the NEMC suite of hosted applications and services.
Participates in the update of the NASEO Concept of Operations (ConOps) which defines organizational responsibilities for monitoring, maintaining, and supporting new system/services.

Provides timely upward reporting of NAS events and quickly assesses and acts to restore systems or services with minimal impact to the NAS.

Develops and/or assists with technical documentation and information and participates in a variety of technical working groups. Performs NAS change documentation reviews.

Remains current on job-specific knowledge and trends through training courses, workshops, seminars, and professional associations/publications. Obtains and maintains necessary certifications.

Directs and assigns the work of subordinate employees. Sets priorities and deadlines; assigns tasks and responsibilities; plans deadlines; sets standards of acceptable work; and establishes work schedules and approves leave while ensuring adequate shift coverage for the accomplishment of work assigned to effectively manage NAS operations.

Applies comprehensive knowledge of the technical aspects of the work directed, detailed knowledge of the applicable Collective Bargaining Unit agreement(s) and other administrative policies and procedures, and an understanding of the objectives of the organization when communicating plans and strategies.

Monitors and evaluates performance, coaches and develops employees, identifies needed development and training, and delivers corrective/disciplinary actions as appropriate. Provides advice, counsel, and instruction to employees for both technical and administrative matters. Examines and resolves complaints and grievances from employees.


Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)
  • Designated or Random Drug Testing required.
  • Valid state driver's license is required.


To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I FG/GS-13 in the Federal Service. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Experience includes: Experience with the critical and complex FAA hosted application services within the NEMC and the understanding of how they support an enterprise approach to NAS infrastructure and operations.

Qualifications must be met by the closing date of this vacancy announcement.

Applicants may be asked to verify information on your application for employment with the FAA.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each Leadership and Management Dimensions and Technical Requirement, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

Interviews:Some, all or none of the applicants may be interviewed.

This is a temporary assignment that may be extended, terminated, or made permanent without further competition. .

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA


A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.


A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded or emailed to on or before the closing date of this announcement.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.


We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

Please ensure EACH work history includes ALL of the following information:
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

Agency contact information

Tara Price


1 (609) 485-4669


1 (609) 485-8995



Federal Aviation Administration
ACT Regional HR Services Branch
Atlantic City International Airport, Bldg. 300
Atlantic City, NJ 08405

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.