Principal Associate, Business Process Manager

Capital One
Richmond, Virginia, United States
Sep 17, 2023
Oct 17, 2023
Full Time
West Creek 6 (12076), United States of America, Richmond, Virginia

Principal Associate, Business Process Manager

As a Principal Associate, Business Process Manager in Capital One's Enterprise Services EPX team you will be responsible for working with Enterprise Services and other teams in both the first and second lines of defense to identify and consult on potential data risks to Capital One, applying your risk analytical skills to help Enterprise Services continue to drive well-managed data risk activities. If you are curious and eager to learn new things, love problem solving, have a deep reverence for risk and love to have fun at work, this may be the role for you!

This specific role supports the Enterprise Services EPX data governance for Enterprise Product & Experience (EPX) operating divisions (Enterprise Product & Experience, Enterprise Customer Product , Ra, AI & Machine Learning, and Experience Design ).

As part of the ES EPX data management team, you will apply your analytical, risk management, data management, and process management skills to support the adoption and compliance of the Data Management Strategy. The successful candidate will become part of a team who serve as liaisons within the Enterprise Services horizontal program's data community to advise and support on topics related to data management. This role plays a critical part in ensuring that the organization is not only compliant but also well managed with its data.

The ideal candidate will be a highly-motivated individual with excellent communication skills and an interest in data management. The candidate will be detail-oriented and results focused, and will have a proven record of problem solving and collaborating with others. All of the above are critical priorities and this role will provide the necessary expertise to enable the organization to effectively govern critical data in our data ecosystem and have the opportunity to influence data management practices on modernized, cloud-based data platforms.

Tasks and Responsibilities include:
  • Perform ES EPX data management and governance activities to mitigate data management risk
  • Support a risk service model that meets Enterprise Data Management policy requirements and that challenges current policy to further enhance data management control suite
  • Serve as liaison and subject matter expert for privacy and CCPA/CPRA regulations
  • Develop a strong relationship and collaborate with ES's EPX Risk Advisors, and Cyber and EDRM Program Managers to educate and ensure consistency with data management risk management across ES EPX holistically
  • Identify process improvements that will improve data management practices
  • Partner with second line function EDRM to develop and further refine our ES EPX Data Management service to further enhance the data management roadmap and policies
  • Documents and supports data management related controls, risks, and issues to further mature the data management control suite
  • Support innovation through process improvements and automation
  • Use strategic mindset to foster continued growth of the Data Management program
  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
  • Create and monitor data management metrics
  • Identify and implement process improvements driving issue resolution/risk mitigation activities
  • Tracking and resolving process breakdowns
  • Partner with product and risk teams on the execution of data management policies, standards and procedures.
  • Work with LOBs on priorities, impediments, and solutions

Basic Qualifications:
  • At least 4 years of data management, risk management, compliance, legal, regulatory, or operations experience
  • At least 2 years of experience supporting internal business area
  • At least 2 years of experience in Technology, Cybersecurity, or Risk Management

Preferred Qualifications:
  • At least 4 years of data management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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