Process Management - Principal Associate

Capital One
Richmond, Virginia, United States
Sep 16, 2023
Oct 16, 2023
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Process Management - Principal Associate

As a Principal Associate in Process Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Principal Process Associate will play a key role in delivering processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:
  • Leading all aspects of well managed activities that are required to support a Card Platform Product to:
    • Develop and review Business Continuity Plans and work with multiple groups to align on a detailed plans
    • Review end-to-end processes from the Card platform(s) and work with compliance and auditors to ensure our processes, controls and monitoring are adequate
  • Leading the containment and resolution of risk events that have been identified as a result of platform or process failure.
  • Developing and maintaining formal process documentation including procedures and process flow diagrams from the platforms and all their components
  • Oversight of all the platform controls to ensure that they are effective; seek opportunities to improve or automate controls
  • Responsible for all the corporate certifications, quality assurance reviews and delivering on auditors requests
  • Collecting data/information and reporting to provide transparency to senior leadership
  • Identify and implement process improvements driving issue resolution/risk mitigation activities
  • Tracking and resolving process breakdowns

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience with Microsoft Office or G Suite
  • At least 2 years of process management experience

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • 1+ years of experience in Compliance or Risk Management
  • 3+ years of process management experience
  • Lean, Agile, Six Sigma, Business Process Management, or certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).