Sr Manager, Project Management (Card)

Capital One
Richmond, Virginia, United States
Sep 15, 2023
Sep 23, 2023
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Sr Manager, Project Management (Card)

Capital One is a Fortune 500 company and one of the nation's top 10 banks. It offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work.

The Core Platform within the US Card business is seeking a dynamic Senior Project Manager to help our product teams operate as effectively as possible by building a foundation of excellence through metrics, business processes, best practices and reporting. Key objectives include ensuring transparency into demand signals for Core, enabling effective prioritization and trade-off decisions through reporting, and streamlining the internal customer experience. In this role, you will manage, scale, and evolve our local centralized intake processes to enable the frictionless flow of intent from ideation to build. You will do so in a well-managed way, in partnership with key stakeholders within Core and Card. You will create transparency into Core's end-to-end delivery pipeline through feedback loops and self-service tools and resources. Lastly, you will ensure these processes continue to mature over time by instilling a culture of continuous improvement. You will also support the Chief of Staff function through coordination of the management operating system, supporting product operations and support for special projects.

Responsibilities include:
  • Manage and scale a our local centralized intake framework, which will include integration with Card centralized intake and our local intake for all types of demand, along with a process to triage that demand based on complexity and prioritization
  • Create and maintain a comprehensive portfolio backlog, inclusive of both product and technology demand
  • Maintain and evolve a centralized impact assessment process, focused on identifying potentially impacted service, platform, or horizontal teams required to deliver newly introduced intent
  • Maintain and evolve a process to enable effective prioritization and trade-off decisions before investing technology resources to refine and/or build
  • Maintain a feedback loop with the Card leadership team to understand strategic priorities and technology capacity allocation, while providing transparency into emerging intent, status of strategic priorities, and escalating any key risks/impediments
  • Partner closely with the Product and Analytics teams, along with Technology to evolve a new reporting suite and establish data governance and hygiene practices
  • Demonstrate strong communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels to manage, inform and influence outcomes
  • Ensuring the day-to-day delivery of key functions required for portfolio management, product operations and chief of staff support while problem solving with the team and key stakeholders

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 4 years of experience in Process management, Project management, Product operations or Product delivery
  • At least 4 years experience partnering with internal business customers
  • At least 3 years of experience leading process transformations or projects

Preferred Qualifications:
  • Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)
  • Process or Project Management certification (Scaled Agile, Lean, , PMP)
  • 6+ years of experience in Process management, Project management, Product operations or Product delivery
  • 5+ years of experience leading process transformations or projects
  • 2+ years experience in portfolio or product management
  • 2+ years experience in financial services and the consumer credit card industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).