Supervisory Government Information Specialist (FOIA) / FOIA Intake & Assignment Branch Manager

Fort Worth, TX, United States
Sep 15, 2023
Sep 20, 2023
Full Time

Serves as Branch Manager, Intake & Assignment (I/A) (AFN-410) in the Office of the Assistant Administrator for Finance and Management, Freedom of Information Act (FOIA) Program Management Division (AFN-400) and conducts, leads, coordinates and/or oversees operations within the I/A Branch. The FOIA Program Management Division administers policies, programs, and procedures to ensure agency-wide compliance with the FOIA and Privacy Act.


The Branch Manager supervises, directs, and coordinates the activities of the Intake & Assignment (I/A) Branch through specialists and other operating personnel, utilizing in-depth and comprehensive knowledge of the FOIA, to ensure compliance with Federal FOIA statute; Department of Justice FOIA guidance; Department of Transportation FOIA regulations; and FAA policy. Provides agency-wide technical guidance to Line of Business/Staff Office managers and FOIA coordinators in interpreting statutory and regulatory guidelines, regulations, rules, policies, procedures, orders and recent judicial opinions pertaining to the FOIA and Privacy Act. Serves as a liaison to internal and external stakeholders to receive, respond, clarify, and resolve routine issues. Interacts with FAA LOB/SOs, DOT Operating Administrations (OAs), and the public regarding matters related to disclosure of information within the purview of the FOIA and Privacy Act.

Ensures FOIA requests are received, reviewed, and logged in the FOIA case management system. Ensures FOIA requests are assigned for processing and response in accordance with the FOIA statute and related requirements to the appropriate FAA LOB/SO and the services areas. Performs in-depth and comprehensive reviews of FOIA requests; providesguidance to staff on determining the legitimacy, scope and subject matter of a request; and reviews requests for fee waivers and expedited processing. Drafts and/or reviews correspondence requiring AFN-400 Division Manager signature. Supervises the maintenance of AFN-400 FOIA intake portals, exercising best practices for effective intake portal management.

Determines branch priorities among conflicting requirements. Work is typically governed by established policies, procedures, and organizational objectives. Resolves all problems without the intervention of higher-level management, refers unique problems to manager as needed.

Supervisory duties include: Provides expertise, guidance, and oversight of areas of responsibilities, including assigning tasks; establishing and setting standards, monitoring performance and evaluating work performed by subordinates; developing employee capabilities; approving leave and travel; and recommending corrective/disciplinary action, as appropriate. Champions professional development within the branch, offering coaching, mentoring, and counseling. Determines appropriate skill requirements through assessment of current and future functional responsibilities and resources needed. Takes action to ensure attainment of those skills through recruitment of new personnel or training of on-board personnel.

Advises on policies, guidelines, and standard operating procedures to identify the need for updates, revisions or supplemental training, this includes, documenting internal branch procedures and guidance. Participates on work groups or teams to ensure continuous improvement of the FOIA program. Assists with workshops and training sessions on the FOIA program for all regions in the Service Areas. Gathers and analyzes data related to the FOIA program, including the number of FOIA requests received. Identifies and monitors trends; prepares reports; and distributes to AFN-400 management.

Provides data and input for the agency's annual FOIA report to the Department for inclusion into the report to Congress, as assigned. Initiates and/or participates in studies, reviews, task forces, etc. relative to assigned areas of responsibility. Performs multiple and varying other duties, as assigned, under the limited direction of the FAA FOIA Officer/AFN-400 Division Manager.

Individual and organizational performance is reviewed periodically by higher-level management, usually through status reports and organizational performance measures. Has discretion to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision.


Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)


To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-I, FG/GS-13 level. This experience is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.


Experience working independently as a FOIA specialist, utilizing knowledge of FOIA laws, rules and regulations to process records under the FOIA and provide general guidance to managers and organization points-of contacts in interpreting regulations orders and policies;

Experience tracking and monitoring data to identify trends and ensure assigned program activities are accomplished within established time frames; gathering and analyzing data to produce reports for use by targeted audiences;

Experience applying knowledge of management analysis, to include using qualitative and quantitative analytical techniques such as process improvement, work measurement, flowcharting of work procedures and graphing; and communicating through presentation and in writing;

Experience with using Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Access), automation platforms features (e.g. SharePoint), and Adobe Acrobat to draft letters, develop/produce reports, operating procedures, and work instructions;

Experience establishing and maintaining effective working relationships with customers internal and external to the organization.

You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.

Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

*Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.*

Applicants may be asked to verify information on your application for employment with the FAA.

**All qualification requirements must be met by the closing date of this vacancy announcement.**

Eligible applicants meeting the minimum qualification requirements and/or selective placement factor(s) (SPF) may be further evaluated on the Leadership & Management Dimensions and/or Technical Requirements listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: (1) score order; (2) category grouping; or (3) alphabetical; or (4) priority grouping referred to the selecting official for selection consideration.


Education cannot be substituted for experience.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

1. This position is covered by the FAA Core Compensation plan. Additional information about Core Compensation is available at:

2. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each Managerial Selection Factor.

In lieu of providing a narrative response in the text box listed below each Managerial Selection Factor, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each. Your work history examples should be specific and clearly reflect the highest level of ability. Your answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a human resource specialist as appropriate.

3. Unless previously completed, the incumbent must satisfactorily complete a 1-year probationary period to remain in this supervisory or managerial position.

4. Some, all, or none of the applicants may be interviewed.

5. This Level 6 (High Risk; Public Trust) position requires favorable adjudication of a Background Investigation (BI) background investigation prior to appointment, unless a waiver is obtained.

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA


A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.


A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Only supplemental documentation (e.g. SF-50, and/or veterans' documentation) will be accepted in combination with your on-line application or faxed to 202-267-7032. These documents must be uploaded on faxed or before the closing date of the announcement. All submitted documents must reference the announcement number. For guidance on how to create a Federal resume, visit Failure to submit all required documents by the closing date will result in a finding of ineligible. We are not responsible for incomplete, illegible or missing documents. Please DO NOT email your application documents. We cannot accept documents received via the email system. Documents sent via email will NOT receive consideration.

Applicants claiming eligibility for the Expanded Veterans Hiring Opportunity (EVHO), MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are a current or former Federal employee (including a current FAA employee), you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are a current Federal employee and need a current copy of your SF-50, please contact your personnel office. If you are an FAA employee, you can access and print your SF-50 from the eOPF system If you are a former Federal employee, you can obtain a copy of your SF-50 by writing the National Personnel Records Center Annex, 1411 Boulder Boulevard, Valmeyer, IL 62295. Additional information is available from this link:

Expanded Veterans Hiring Opportunity (EVHO) are those veterans who are honorably discharged from the Armed Forces after completing at least three (3) years of continuous active service. Applicants claiming eligibility for EVHO, MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

  • SF-15 : Application for 10-Point Veteran Preference

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.


We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

Please ensure EACH work history includes ALL of the following information:
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

Agency contact information

Jeneise Campbell


1 (202) 267-8871


1 (202) 267-7032



Federal Aviation Administration
HQ Employment Services Branch
800 Independence Ave, SW, Room 523
Washington, DC 20591

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.