Sr. Associate, Time Tracking Team Lead

Capital One
Richmond, Virginia, United States
Sep 14, 2023
Oct 14, 2023
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Sr. Associate, Time Tracking Team Lead

The Time Tracking Team Lead oversees a team of time tracking professionals who perform a wide variety of record keeping and processing activities to ensure associates' time entries are updated in the system and inputs to payroll processing are accurate. This team is also tapped to support the broader payroll operations function as needed.


● Leads a team timekeeping professional to ensure accurate records of time entry and time off

● Oversees performance of daily tasks related to updating associates' time entries and processing of time entries.

● Ensures the inspection of automated system output for errors and makes necessary corrections to time entries in the system.

● Assists the Tier I contact center managers and representatives in handling and following up on inquiries related to time entry:

● Consults with partners on information in areas where policy, procedure or requirements are unclear

● Handles escalated telephone calls and inquiries requiring detailed knowledge about the time & labor processes

● Ensures execution of a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.

● Ensures compliance with local, state and federal regulations related to time worked and time off.

● Assists other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the time tracking system.

● Partners with payroll system team to test and implement time and absence related system updates

● Actively manages his/her team members to monitor their performance, assists with conducting performance evaluations, identifies development needs and provides coaching as needed.

Basic Qualifications:

● High School Diploma, GED or equivalent certification

● At least 2 years of experience in operations management or timecard management

● At least 2 years of experience in People Leadership

Preferred Qualifications:

● Associates degree

● At least 3-5 years of experience in payroll

● Prior experience with process improvement

● Professional certification such as FPC, CPP, or CPA

● Experience with case management systems

● Demonstrated customer service skills, attention to detail, and decision making skills

● Excellent written and verbal communication skills

● Proficient in Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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