Senior Product Manager, CreditWise - Offers & Content Strategy

Center 1 (19052), United States of America, McLean, Virginia

Senior Product Manager, CreditWise - Offers & Content Strategy

Capital One is seeking a strategic, collaborative and innovative Senior Manager, Product Manager who is passionate about designing and driving intent for CreditWise's User Engagement team, focusing on Third Party Offers and Content Strategy. This product leader will guide and define the build out of our roadmap, delivery, and long term product destination surrounding and scaling new products and opportunities within the CreditWise space. Enhancing the CreditWise user's shopping journeys, while continuing to provide transformational capabilities and experiences to help millions of users live more informed financial lives.

Capital One CreditWise offers free access to credit score, credit reports, credit monitoring to all US consumers. At CreditWise, we're on a mission to help everyone put their credit score to work for them.We are excited to welcome a new member to the team who will work with world-class talent, furthering a culture of diversity, inclusion, belonging, and equity.

Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

In this role, you'll be expected to demonstrate proficiency in four key areas :

• Human Centered
  
  • You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
    
  • You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
    

• Business Focused
  
  • You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
    
  • You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates
    

• Technology Driven
  
  • You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
    
  • You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job
    

• Transformational Leadership
  
  • You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
    
  • You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career
    

As part of the CreditWise team, you'll lead and have access to:

• Building intent and driving the strategic roadmap for the Offers and Content products across CreditWise and the User Engagement team
• Creating, and then scaling, a configurable platform within Capital One through CreditWise, with customer delight through specialized offers and self serviceability as the North star
• Dynamic Tech teams and Product Managers who you will both partner with and develop throughout your offers and content product journey with CreditWise

We want you if you are:

• Intellectually Curious . You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
  
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.
  
• Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.
  
• Passionate & Customer Focus . You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
  
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
  
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
  

Basic Qualifications:

• Bachelor's Degree or military experience
  
• At least 5 years of experience in digital product management
  

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering
  
• MBA or Master's degree
  
• 3+ years of experience in Agile product management
  
• Experience translating business strategy and analysis into consumer facing digital products
  
• Third party Offers (vendor management, services/advertisements)
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).