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Manager, CE Provider Services

American Speech-Language-Hearing Association
Rockville, Maryland
Salary Range (Non-Negotiable): $75,087 – $83,430 ;
Closing date
Oct 18, 2023

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Associations, Nonprofit
Full Time
Career Level
Experienced (Non-Manager)

Job Details

This position consults with and trains ASHA Continuing Education (CE) Providers to plan, implement and evaluate continuing education offerings specific to audiology and speech-language pathology content that incorporate ASHA Continuing Education Board (CEB) standards; analyzes CE Providers’ course proposals and advises about improvements and areas of noncompliance with CEB standards; develops educational materials to improve the quality of CE Providers' offerings  and  ensures CE Providers’ compliance with ASHA CEB standards.  The incumbent works with a team of CE Provider Managers and is assigned with a CE Accounts Manager on a dedicated caseload of ASHA Approved CE Providers. They have direct responsibility for establishing and maintaining goodwill relationships with CE Providers that result in quality CE offerings for ASHA members and certificate holders and the retention of CE Providers.


  1. Train and consult with CE Providers using CE/adult learning best practices and incorporating ASHA CEB standards. 
  2. Evaluate CE Providers’ course submissions to ensure compliance with ASHA CEB standards and persuade providers to make changes to adhere to ASHA CEB standards. 
  3. Monitor organization’s compliance with CEB standards and work with Providers to improve areas of non-compliance.
  4. Monitor Providers’ organizational changes and evaluate personnel changes.
  5. Develop educational resources directed toward ASHA CE Providers and provide training in needed areas to improve the quality of their CE offerings and ensure compliance with CEB standards. 
  6. Conduct ongoing system evaluation to continuously improve efficiencies in workflow and service to customers. 
  7. Facilitate achievement of CE team goals, CEB projects, and complete projects as assigned by coach or by the Director, CE.

Knowledge Typically Acquired Through

  • Obtaining a bachelor’s degree in communication Disorders, Adult Education, or equivalent experience 
  • 3-5 years’ experience in a similar job (adult learning, continuing professional education, or related field)
  • Experience in training others who develop continuing education courses.

Scope and Depth of Technical Skills/Knowledge
Demonstrated ability to:

  • plan, implement, and evaluate professional education offerings according to generally recognized best practices in CE/Adult training. 
  • develop educational materials and training.
  • develop and write specialized correspondence and technical procedures. 
  • use Microsoft Office products and relational databases, effectively and efficiently.
  • proofread and edit.  

Scope and Depth of Non-Technical Skills/Knowledge
Demonstrated ability to:

  • use relevant information and individual judgement to determine compliance with a standard.
  • persuade people in positions higher than incumbents to make changes to processes. 
  • independently organize and prioritize workload. 
  • handle multiple complex tasks at various stages of their implementation under tight deadlines. 
  • problem-solve independently.  
  • communicate about complex procedures and standards. 
  • work cooperatively on a team as well as the ability to lead teams in work directives. 
  • use accepted customer service techniques when dealing with internal and external customers.


The American Speech-Language-Hearing Association was founded in 1925. It is a not-for-profit scientific and professional association for speech-language pathologists, audiologists, and speech and hearing scientists. ASHA is committed to the consumers of our services, the more than 42 million Americans with communication disorders. ASHA's mission is to ensure that all people with speech-language, and hearing disorders receive quality services from well-educated professionals.

The American Speech-Language-Hearing Association (ASHA) certifies practicing clinicians, conducts and accredits educational programs for its members, informs the public about communication disorders, produces and markets educational materials, monitors legislation, and lobbies state and federal governments. ASHA represents more than 228,000 speech-language pathologists, audiologist, and speech and hearing scientists.

The Association's National Office, in Rockville, Maryland, employs more than 300 individuals in a wide range of occupations. Some staff members are speech-language pathologists and audiologists. Other professionals provide expertise in a variety of fields from accounting, information processing and marketing to convention and meeting planning, customer service and desktop publishing.

ASHA has been recognized as a "Great Place to Work" by Washingtonian Magazine and by the State of Maryland and Montgomery County Work/Life Alliance. ASHA has also earned recognition as a "Best Workplace for Commuters." A number of public service campaigns, media advertising campaigns, and membership promotion materials that our staff have worked on have earned awards. The ASHA Leader, our bi-weekly tabloid, has earned numerous awards for general excellence and feature articles. Our website has also earned a number of awards. In addition, the National Office has received awards for our recycling efforts.

For more information about our organization, see our website at www. offers a comprehensive benefits package.

* Health/Dental/Vision Insurance
* Life Insurance
* Long-Term Disability Income Insurance
* Travel Accident Insurance
* Defined Contribution Plan
* 401(k) Savings Plan
* Flexible Spending Plan
* Annual Leave
* Sick Leave
* Family and Medical Leave
* Voluntary Leave Transfer Program
* Paid Holidays
* Flextime
* Telecommuting
* Flexplace
* Fare Share Program
* Employee Assistnace Program
* Tuition Reimbursement
* Staff Development Prgram
* Wellness and Fitness
* Direct Deposit

Company info
2200 Research Blvd

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