Principal Process Manager, Hybrid

Capital One
McLean, Virginia, United States
Sep 13, 2023
Oct 13, 2023
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Principal Process Manager, Hybrid

As a Principal Process Manager in Market Operations, you will play a critical role in managing large, complex projects that drive well-managed, process simplification, and broad reaching technology initiatives that will have a direct impact on Branch and Café operations.

A successful candidate will have proven experience analyzing and developing solutions, strong problem-solving skills, as well as exceptional communications and influencing skills at all levels. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also essential competencies for this role.

As a Principal Process Manager, you will:
  • Participate in an agile team that solves complex problems and supports transformational initiatives.
  • Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
  • Collect, analyze and measure process data, to drive improved branch/café practices and procedures; review data for trends and gaps in the process that may require additional review
  • Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.
  • Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity.
  • Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.
  • Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while managing team workload and meeting committed timelines.
  • Track and share delivery progress with Market Operations Senior Leaders regularly.
  • Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.

Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Process Management or at least 2 years of experience in Process Improvement

Preferred Qualifications:
  • Bachelor's Degree or Military Experience
  • 3+ years of experience in Process Management or Improvement
  • 1+ year of experience in Agile Methodologies
  • 1+ year of experience in Project Management
  • 1+ year of experience in Business Analysis
  • BPM, Lean, or Six Sigma certification
  • PMP certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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