Project Manager - Telehealth

Fort Sam Houston, Texas
Sep 13, 2023
Oct 13, 2023
Full Time

ERP International, LLC is seeking Telehealth Project Managers for full-time positions to maintain and support the Defense Health Agency's virtual health (VH) systems and support all aspects of VH systems projects within the Military Health System. Telehealth PMs will be assigned to San Antonio, San Diego, or Falls Church (remote).

Be the Best! Join our team of exceptional health care professionals across the nation. Come discover the immense pride and job satisfaction ERP Employees experience in providing care for our Military Members, their Families and Retired Military Veterans! ERP International is honored to have been named one of The Washington Post's 2023 Top Workplaces!

* Excellent Compensation & Exceptional Comprehensive Benefits!
* Paid Time Off and Paid Federal Holidays!

* Medical/Dental/Vision, STD/LTD/Life and Health Savings Account available!
* Matching 401K!

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.


The Telehealth Project Manager shall be assigned to one of the designated Virtual Medical Center locations; VMC-SA, VMC-IP, and CAE - Falls Church, VA (remote) to maintain and support VH systems within the MHS and support all aspects of VH systems projects within the MHS. The PM shall be responsible Responsible for advising and providing input to facilitate planning and execution of VH initiatives at the DHA Enterprise and VMC level as well as MTF level. Experience and ability to perform programmatic and project tasks at both the tactical and strategic levels are required. Tasks include:

  • assist with the implementation and management of the VMC-SA VH Program and associated projects as assigned by the Director, VMC (Director differs for each VMC location assigned).
  • support the Director in and execution of a comprehensive and integrated VH infrastructure
  • design and maintain programs and systems in support of clinical requirements; maintains databases; manages control of all information technology equipment, products, operations, and data communications equipment.
  • serve as the Subject Matter Expert to leadership on all issues related to VH.
  • attend DHA enterprise and operational region meetings on VH processes, initiatives, and strategic planning.
  • confer with and provides information, guidance, and recommendations to Government personnel in the field on VH initiatives and processes including administration, quality management, information technology, innovation and future technological concepts, process improvement, defense, and for the VH program.
  • conduct and oversee recurring VH training for enterprise VH users.
  • conduct research to assist Director in preparing budget data for the VMC VH Program.
  • incorporate quality management processes into the VH Program.
  • assist in the study, review and analysis of project plans and operations to include training, credentialing, information systems, scheduling, and workload analysis of the VMC-SA VH Program.
  • assist in developing short- and long-range objectives aligned with DHA, VMC-SA strategic goals for review and approval by the Director, VMC-SA.
  • analyze current and develop new approaches and support the implementation of unconventional approaches to new capabilities and technologies, such as the use of leveraged technologies, integrating equipment and personnel to ensure forward and backward compatibility, and employment of novel design concepts to minimized redundancy.


Required Eduction
  • Bachelor's degree in related field.Master's level degree in healthcare related field is preferred.
  • Project Management Professional (PMP) certification.

Required Experience
  • At least 10 years' experience with expert knowledge of and technical aptitude for understanding and facilitating: Project management requirements; execution, and management of a complex integrated VH program.

Required Knowledge, Skills, and Abilities
  • Analytical ability, discretion, and knowledge of a substantial body of administrative and program principles, concepts, policies, and objectives association with VH program management with accountability of coordinating multiple resources and delivering results based on plans and timetables.
  • A thorough comprehension of clinical, patient and physician applications/technologies that is inclusive of virtual care delivery.
  • Comprehensive knowledge of Industry, State, DoD, Other Federal agencies governing VH laws, rules, regulations, policies, compliance, standards, and directives.
  • Expert knowledge of quality management and process improvement practices, inspection/investigation, and developing and implementing program standardized clinical and business processes.
  • Knowledge and understanding of financial accounting, budget, procurement and reimbursement issues, and principles and practices of organization, administration, fiscal and personnel management.
  • Executive level written, oral and technical communication and writing skills across Microsoft office, or equivalent, platforms to communicate across diverse constituents such as medical staff, office staff, technology specialists and government organizations.
  • Personnel management skills and experience of at least 10 years.
  • Knowledge and understanding of medical terminology and usage, hospital terms, abbreviations, and abstraction techniques of working with medical terminology.
  • Familiarity with Military Health System (MHS) GENESIS, Armed Forces Health Longitudinal Technology Application (AHLTA) and Composite Health Care System (CHCS).
  • Demonstrated excellent customer service skills.

Citizenship Requirements
  • U.S. citizen

Desired Qualifications
  • Experience in virtual healthcare is desirable but not required