Data Analyst - Operations Research

Fort Sam Houston, Texas
Sep 13, 2023
Oct 13, 2023
Full Time

ERP International, LLC is seeking a full-time Data Analyst to support the DHA's Virtual Medical Center - San Antonio in Operations Research. This data analyst elicits, analyzes, validates, and documents virtual healthcare data and information to support the business needs of stakeholders including the DHA and MTFs. The Decision Science Analyst will develop metrics driven by information requirements and supported by data to include statistical analysis, research design and decision support to improve decision making and business practices at all levels of the MHS.

Be the Best! Join our team of exceptional health care professionals across the nation. Come discover the immense pride and job satisfaction ERP Employees experience in providing care for our Military Members, their Families and Retired Military Veterans! ERP International is honored to have been named one of The Washington Post's 2023 Top Workplaces!

* Excellent Compensation & Exceptional Comprehensive Benefits!
* Paid Time Off and Paid Federal Holidays!

* Medical/Dental/Vision, STD/LTD/Life and Health Savings Account available

* Matching 401K!

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.


The Data Analyst shall:
  • provide healthcare analysis in support of senior level working groups involved in a variety of work associated with VMC and DHA strategic business and organizational planning, corporate metrics and benchmarking, patient satisfaction and project implementation matters.
  • identify, develop, and execute "think tank" studies on a variety of health systems
  • coordinate with VMC leadership staff offices for input on key study topics and develops data requirements and analysis for study.
  • assess current best business practices and industry literature to identify future health systems requirements and to improve current operations.
  • provide recommendations on policies and programs to address major health strategy and policy issues impacting on the MHS, develop alternatives, and recommend courses of action for the VMC.
  • assist in the communication of DHA policies to the field by providing explanations of the analysis upon which the policies are based.
  • review healthcare industry standards to identify benchmarks and best practices for incorporation into VMC and DHA enterprise operations.
  • retrieve corporate performance data from a variety of MHS data query tools to include the Military Health System (MHS) MDR - Medical Data Repository, MHS Mart (M2) (MDR, M2, the TRICARE Operations Center (TOC), and other MHS systems.
  • apply statistical analysis to operational data to provide decision support and program analysis.
  • evaluate, assess, and analyze all resource, workload, and customer satisfaction data.
  • provide alternatives and recommend courses of action after validating the estimates, projections, forecasts, and conclusions of the studies.
  • furnish technical assistance, recommend priorities, and target dates, coordinate work to avoid delay and overlapping assignments, review decisions, reports, correspondence, etc.
  • apply knowledge and understanding of all MHS components to solve difficult and obscure problems in performance planning, develop new approaches for use by the field, and to negotiate with other MHS organizations on multiple areas of collaboration.
  • develop business models and solutions for healthcare performance planning, realignments, resource management, and overall decision support.
  • perform data extraction and manipulation in Statistical Analysis Systems (SAS) (commercial software product) and Business Objects using multiple MHS data systems to include the M2, MDR, Expense Accounting System version 4 (EASIV), Defense Medical Human Resources System - Internet (DMHRS-I), and others.


  • A bachelor's degree in business, project management or clinical environment is required.
  • Comprehensive knowledge of the missions, organizations, structure, programs, data systems, and requirements of healthcare delivery systems for the military departments and the MHS to apply and develop practices, concepts and standards that lead to emerging strategy for the success and progression of VH in the MHS.
  • Expert knowledge required to research present and future objectives of the DHA, plan for delivery of healthcare to eligible beneficiaries, recognize and respond to trends in healthcare delivery performance, and anticipate future directions for strategic objectives.
  • Expert knowledge of analytical, quantitative, and qualitative evaluation methods to select and apply
  • A minimum of six (6) years of experience working in a clinical setting is required.
  • Prior military service and virtual healthcare experience is desirable but not required