Windows SME

Pocatello, Idaho
Sep 12, 2023
Oct 12, 2023
Full Time
Responsibilities & Qualifications

  • Serve as the Lead Subject Matter Expert (SME) for all Windows environments and have expertise, knowledge, and skills in using common Microsoft tools.
  • Design, implement, and integrate as well as provide ongoing support of the Windows infrastructure.
  • Engineer, integrate, design, and deploy various Windows components and possess expert knowledge in Active Directory, Group Policy, digital certificates, multi-factor integration, DNS, and DHCP.
  • Create and maintain bare-metal and virtual machines with the appropriate distribution of Windows and network configuration, using tools that include Windows Deployment Services, Microsoft Endpoint Configuration Manager, System Center Configuration Manger, Hyper-V, SQL Server, Windows Server 2016/2019, Windows 10 and 11.
  • Create baseline images for Windows Server 2016/2019 or higher with appropriate DISA STIGS applied for Windows Server 2016/2019, Windows Server 2016/2019 Full, Windows Server 2016/2019 Nano, Windows 2016/2019 Core, Windows Server 2016/2019, or higher, with Desktop Experience, and Windows 10 or higher.
  • Construct a deployment method for baseline images to include network installation, PXE Boot, WDS, Microsoft Endpoint Configuration Manager, MDT Share, DVD, and USB device.
  • Create step-by-step build documentation and engineering documentation for all versions of baseline images.
  • Create and maintain a Microsoft Endpoint Configuration Manager/Systems Center Configuration Manager deployment server with full functionality to deploy systems.
  • Create and maintain a Microsoft Endpoint Configuration Manager/Systems Center Configuration Manager deployment User and Engineering documentation.
  • Build a PXE Boot Deployment Server and create User and Engineering documentation.
  • Provision and configure required software onto servers such as web and database servers (SQL Server)
  • Possess proficient understanding of networks, storage, and LAN/WAN systems and application as well as their dependencies.
  • Possess knowledge of TCP/IP, subnet masks, routing, and SMTP.
  • Maintain competence in scripting languages such as VBScript and PowerShell.
  • Evaluate, improve, and maintain information security throughout the Windows infrastructure.
  • Work in a hybrid environment of virtualized and cloud platforms.
  • Monitor and correct server issues and create recovery processes for failures and performance bottlenecks. Use native, add-on, and third-party tools to troubleshoot malfunctions and optimizations. Tool use to include Resource Kits, Development Kits, and commercial tools.
  • Manage and monitor all installed systems and infrastructure.
  • Install, configure, test, and maintain operating systems, application software, and system management tools to include enterprise printing services.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement resolutions.
  • Maintain security, backup, and redundancy strategies.
  • Write and maintain customer scripts to increase system efficiency and lower the human intervention time on tasks.
  • Participate in the design of information and operational support systems.
  • Oversee and provide 4 th level incident troubleshooting support.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
  • Integrate systems with Windows as it applies to authentication and core services dependencies such single sign-on and Active Directory. Engineer and implement solutions for multi factor authentication with FBI standardized software and hardware.
  • Document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.
  • Continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices.
  • Demonstrate ability for oral and written communication with the highest levels of management.

  • At least 10 years of relevant experience
  • Master's degree preferred
  • Must possess Active TS Clearancewith the ability to pass a CI Polygraph.
  • Microsoft Certified Solutions Expert (MCSE) or equivalent


We are seeking a Windows Subject Matter Expert (SME) to join our team supporting the Federal Bureau of Investigation in Pocatello, Idaho.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at .

Apply now to explore jobs with us!

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .

Additional Job Information

  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Location: Pocatello, ID
  • Type of environment: Fast paced, deadline-oriented environment
  • Noise level: Medium
  • Work schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs
  • Amount of Travel: Less than 10%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


US Citizen

Active Top Secret clearance


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.