Management Analyst

Des Plaines, IL; College Park, GA; Des Moines, WA; Burlington, MA;Queens, NY; Washington, DC; Atlantic City, NJ, United States
Sep 12, 2023
Sep 22, 2023
Full Time

Serves as a management analyst in the Office of Chief Counsel (AGC), Office of Operations & Legal Support (AGC-10), providing administrative and analytical support for a variety of human capital program areas.


Provides direct support to the Human Capital Team Manager by performing a variety of administrative, organizational, and analytical assignments/tasks to provide customer support services to a nationally disbursed organization of attorneys and legal support professionals.

Serves as a liaison to coordinate with the Office of Human Resources (AHR) on all aspects of the Office of the Chief Counsel's organizational human resources support, services, policies, and status reporting. Exercises a level of independence in project planning activities; resolves most problems and work issues to develop and recommend approaches to address current and anticipated problems or issues on human capital initiatives, programs, and resources to accomplish projects/work activities.

Conducts the necessary research and collaborates with the AHR POC to provide practice area managers with accurate advice, guidance, and workforce support on human capital programs, including position management, job documentation and analysis, workforce planning, manpower analysis, strategic recruitment, and FAA hiring flexibilities, as needed.

Provides guidance, trains, and mentors less experienced analysts, may be responsible for leading teams/projects, designing and recommending solutions to complex problems. Completes appropriate documents for assigned service and program area(s) of responsibility; prepares and reviews management reports and/or contractual documents and develops and recommends improvements to systems and processes to improve operational efficiency for human capital programs.

Utilizes a variety of automated databases/systems to research and manipulate a variety of workforce data, and to plan, track, and review workload activity. Develops and/or prepares regular, recurring reports to provide updates, and to assist management with making budget, workforce analysis, and other planning decisions.

Drafts a variety of technical and routine documents including emails, letters, memos, reports, and filings. Proofreads final documents for accuracy, spelling, grammar, punctuation, and completeness. Uses Microsoft Office Suite and Adobe software to accomplish work-related tasks to organize, store, and retrieve a variety of documentation types. Scans, indexes, labels, organizes, and files both electronic and paper copies of documents. Accurately enters, updates, and tracks information in a variety of data tracking and document management systems.

Maintains human capital management correspondence via an automated tracking database by ensuring all incoming and outgoing documents are input accurately and timely. Provides support to the office through logistical case file management. Designs and recommends solutions to routine and complex problems and develops and recommends improvements to systems and/or processes to improve operational efficiency.

Establishes and maintains professional working relationships with various internal and external stakeholders; such as immediate office staff and across the organization to convey, obtain, and gather information. Contacts typically are internal and external to the Office of the Chief Counsel, with regular contacts among AGC Division managers, internal stakeholders, and other external parties to share information about the FAA and explain the applications of policies and procedures. Acts as a point of contact to provide advice and guidance on the application of policies and procedures. Develops presentations and reports for varied internal and external audiences.

Work is reviewed typically through status reports and at project completion, to ensure policy compliance and alignment with the requirements of projects and/or other work activities.

Performs other duties as assigned.


Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)


Applicants must demonstrate at least one year (52 weeks) of SPECIALIZED EXPERIENCE equivalent to the next lower grade/pay band (FV-H, FG/GS-12) that is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities required to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.

Specialized experience is defined as:
  • Experience administering and managing a various human capital programs and processes to provide support to a diverse professional workforce.
  • Experience utilizing various automated databases and software programs (i.e., Microsoft Word, Excel, PowerPoint, etc.) to gather and extract data from multiple sources and/or provide administrative and program support to an organization of professional staff.

You should include relevant examples of this experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.

Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

Eligible applicants meeting the minimum qualification requirements and/or selective placement factor(s) (SPF) may be further evaluated on the Knowledge, Skills and Abilities (KSA) and/or Quality Ranking Factor (QRF) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: (1) score order; (2) category grouping; (3) alphabetical; or (4) priority grouping, and referred to the selecting official for selection consideration.

*Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.*

Applicants may be asked to verify information on their application for employment with the FAA.

**All qualification requirements must be met by the closing date of this vacancy announcement. **


Education cannot be substituted for experience.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.


1) As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a human resource specialist as appropriate.

2) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website:

3) This Level 5 (Moderate Risk; Public Trust) position requires favorable adjudication of a Minimum Background Investigation (MBI) background investigation prior to appointment unless a waiver is obtained.

4) The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location:
  • Washington, DC: $111,473 - $147,691 (incl 32.49% locality pay for the Washington, DC area)
  • College Park, GA: $88,482 - $137,134 (incl 23.02% locality pay for the Atlanta, GA area)
  • Des Plaines, IL: $93,351 - $144,681 (incl 29.79% locality pay for the Chicago, IL area)
  • Burlington, MA: $94,258 - $146,085 (incl 31.05% locality pay for the Boston, MA area)
  • Atlantic City, NJ: $ 91,949 - $142,507 (incl 27.84% locality pay for the Philadelphia, PA area)
  • Queens, NY: $97,933 - $151,782 (incl 36.16% locality pay for the New York, NY area)
  • Des Moines, WA: $93,193 - $144,436 (incl 29.57% locality pay for the Seattle, WA area)

5) Some, all, or none of the referred applicants may be interviewed.

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA


A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.


A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

ALL applicants MUST submit the following:

(1) resume with complete work history; and

(2) a copy of your most recent SF-50 (Notification of Personnel Action).

For guidance on how to create a Federal resume, visit http

Only the documents listed above will be accepted in combination with your online application. These documents MUST be uploaded or before the closing date of this announcement. Failure to submit all required documents by the closing date will result in a finding of ineligible. We are not responsible for incomplete, missing, or illegible documents. Please DO NOT email your application documents. We cannot accept documents received via the email system. Documents sent via email will NOT receive consideration.

Applicants claiming eligibility for the Expanded Veterans Hiring Opportunity (EVHO), MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are a current or former Federal employee (including a current FAA employee), you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are a current Federal employee and need a current copy of your SF-50, please contact your personnel office. If you are an FAA employee, you can access and print your SF-50 from the eOPF system If you are a former Federal employee, you can obtain a copy of your SF-50 by writing the National Personnel Records Center Annex, 1411 Boulder Boulevard, Valmeyer, IL 62295. Additional information is available from this link:

Expanded Veterans Hiring Opportunity (EVHO) are those veterans who are honorably discharged from the Armed Forces after completing at least three (3) years of continuous active service. Applicants claiming eligibility for EVHO, MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.


We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

Please ensure EACH work history includes ALL of the following information:
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

Agency contact information

Amber Newkirk


1 (202) 267-6268


1 (202) 267-8330



Federal Aviation Administration
HQ Employment Services Branch
800 Independence Ave, SW, Room 523
Washington, DC 20591

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.