Business Analyst Ii

Job Announcement

If you're looking for a position in which you can have a real impact in strengthening the well-being of individuals, families, and communities, Fairfax County Neighborhood and Community Services (NCS) may be the place for you! NCS is seeking a dynamic business analyst to join our Technology Services unit.

Reviews and analyzes computer systems and databases, information technology processes, and reporting systems to ensure accuracy, thoroughness, timeliness, and compliance with federal, state, and local regulations. Under the supervision of a Business Analyst III, researches the capability of various systems, potential upgrades, or new systems as they relate to business processes. Evaluates the efficiency and effectiveness of current processing and recommend enhancements or coordinate resolution of problems. Should seeks to understand the business and technical workflow of assigned business areas to assist with developing business requirements for automated systems. Maintains the functioning of data systems and ensure appropriate coordination with other agency-wide and countywide systems. Consults with staff on such database issues as design, management, and maintenance of records, and track and monitor use of software tools and licenses.

Help meet the demands of a fast-paced technology environment and be a part of an organization that makes a daily difference in Fairfax County communities.

Note: Salary will not exceed the mid-point of the advertised salary range ($96,724.37).

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Analyzes business operations;
• Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
• Assists in the preparation of short- and long-range information technology plans;
• Prepares performance measure reports;
• Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
• Defines problems and information processing requirements;
• Recommends procedural and operating improvements;
• Identify needed automation support;
• Administers specialized departmental systems; performs day-to-day maintenance of systems;
• Identifies and tests system enhancements;
• Evaluates system performance and makes recommendations for increased efficiency;
• Identifies business needs and business process improvements;
• Represents the agency in new system implementation;
• Participates in the evaluation of design elements;
• Assists technical staff in developing and preparing system design documents;
• Develops, conducts, and coordinates acceptance testing;
• Advises technical staff in designing systems outputs and formats;
• Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Coordinates and oversees maintenance and inventory of agency hardware and software;
• Works closely with agency IT technical staff;
• Develops and provides technical briefings for staff on new services and system components;
• provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, and technical briefings;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of departmental operations, processes, and procedures;
• Knowledge of capabilities of information technology software, hardware, and network communication technology;
• Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
• Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Direct experience in analyzing and supporting IT projects for local, state, or federal government or human services organizations.
• Experience developing and supporting the automation of business processes and online services, using tools such as Sharepoint, Nintex Forms, and PowerAutomate.
• Experience defining and maintaining system administration documentation.
• Demonstrated experience developing user training manuals, scheduling and conducting user training, and organizing system user groups.
• Experience with querying data systems and development of reports to support program staff.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical department staff.
• Demonstrated ability to work in a collaborative and team-based environment.

PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature. However, incumbent may be required to do some walking, standing, bending, and carrying items up to 25 pounds. Ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-LD1