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Assistant Director, 9-1-1 Dispatch Operations (assistant Director Dpsc)

Fairfax County Government
Fairfax, Virginia
$117,128.13 - $199,118.19 Annually
Closing date
Sep 23, 2023

Job Details

Job Announcement

Under the direction of the Director of Public Safety Communications, the Assistant Director of Operations is responsible for the management and oversight of the Fairfax County 911 emergency communications center. As sists the director in planning, developing and directing the operations and programs of a mission critical 24/7/365 operation. Also coordinates and works collaboratively with county leadership, members of the department, county agencies, contractors and vendors associated with the 911 dispatch operations. Addresses concerns of community members and other public safety agencies. Assists in providing education outreach on 911 dispatch services. M ay serve as Acting Director of DPSC in the absence of the director as well as back up to the Assistant Director of Support Services in their absence.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Provides assistance to the Director to plan, develop and direct the operations and programs of a mission critical 24/7/365 operation;
  • Oversees operational supervisors and provides leadership and management of personnel;
  • Establishes service delivery standards/protocols and ensures implementation;
  • Responsible for maintaining established operations floor performance standards and ensuring development of center staff;
  • Ensures effective 9-1-1 and related public safety service operations;
  • Interfaces with Police, Fire and Rescue, Office of Emergency Management, Sheriff and other county agencies to ensure effective collaboration in all emergencies;
  • Oversees major administrative functions to include information systems, finance and budgetary, purchasing, non-DPSC academy training and human resources responsibilities in the absence of the Assistant Director, Support Services Bureau;
  • Remains in an on-call status after hours to address any immediate needs of the agency.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Extensive knowledge of response procedures for Law Enforcement (Police and Sheriff) Fire and Rescue, Office of Emergency Management, and other public safety agencies;
  • Thorough knowledge of 9-1-1, computer-aided dispatch (CAD), radio communications, and telephony systems that support public safety activities;
  • Knowledge of methods of planning and evaluation;
  • Knowledge of the principles and practices of public administration, human resources, budgeting, information systems and management analysis to include knowledge of State and Federal laws and regulations affecting the same.
  • Ability to manage staff and operations using performance measurements;
  • Ability to analyze complex issues, processes and operations and develop solutions;
  • Ability to present written or oral recommendations, both internally and to the public at large;
  • Ability to create strategies and plans for achieving the long-term vision;
  • Ability to identify, develop, market, implement and manage change;
  • Ability to communicate effectively with individuals and groups in a diverse workforce and community;
  • Thorough knowledge of Federal, State, and County laws and regulations affecting DPSC operations;
  • Thorough knowledge of county and regional policies and procedures affecting DPSC operations;
  • Thorough knowledge of applicable Federal Communications Commission (FCC) and Department of Transportation (DOT) rules and regulations affecting public safety communications and standards promulgated by applicable Law Enforcement, Fire and Rescue, Emergency Management and public safety communications professional associations.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”)
Graduation from an accredited college or university with a bachelor's degree in public safety administration, Business Administration, Public Administration, Emergency Management, Criminal Justice, or a closely related field; plus, five years of progressively responsible supervisory experience working in a public safety or military organization; including one year of supervisory experience working in a 9-1-1 public safety communications center.

  • Five years of progressively responsible supervisory experience working in a military organization or oversite of operations in a public safety communication center;
  • Five years of supervisory experience working in a 911 public safety communications center.
  • VCIN - VA Criminal Information Network (Required within 6 months)
  • Statement of Economic Interest Filing

The appointee to this position will be required to complete a criminal background check, and credit check to the satisfaction of the employer.

Incumbent must possess ability to respond to various needs within changing dynamic environment, possess visual acuity to read data on computer monitor, operate keyboard driven equip, flexibility in work sched, effect communicate orally & in writing w/others in dept & county offices. Lift up to 15 lbs. All duties may be performed with or without reasonable accommodations.

Panel interview; may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.



Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.

Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here -

Company info
12000 Government Center Parkway
Suite 270

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