Imaging Engineer

Responsibilities & Qualifications

RESPONSIBILITIES

• Experience supporting software environments and release deployment in a similar environment and have orchestrated and executed complex releases and updates in both Windows and macOS environments.
• Ensure all work is supported by appropriate documentation and resolved/completed within (SLA) service level agreement (incident, problem, service request or project tickets)
  Image development and deployment experience using the "Operating System Deployment" (OSD) feature of SCCM.
• Administer Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade, and recommendations on current infrastructure.
• Ensure proper solutions and knowledge management best practices are followed and integrate Continual Service Improvement processes to continually refine and improve image management.
• Coordinate updates to images with help desk support teams and change management organization.
• Analyzed and apply patches, service packs, and infrastructure updates.
• Manage and coordinate team of Windows and Microsoft SCCM team to aid in support of the projects and current needs of the environment.
• Troubleshoot and resolve SCCM management point policy issues and package/program deployment failures.
• Support customer with Mobile Device Management (MDM) practices and supporting toolsets such as AirWatch.
• Resolve issues for desktop and laptop incidents and requests in a timely manner.

REQUIRED QUALIFICATIONS

• Minimum 7+ years of experience related in IT with at least 5 years performing end-user platform engineering and management to include development and maintenance of desktop image(s).
• Experience with deployment using SCCM OSD and supporting task sequencing methods
• 5 years' experience administering and using Microsoft SCCM for software and/or Image deployment.
• Experience and technical skills in Windows Server, Windows Desktop, Mac OS clients, Android and iPhone, iPad devices including JAMF and Apple Business Manager (ABM).
• Extensive experience developing customized Windows OS client images with Microsoft Desktop Deployment Toolkit (DDT) / SCCM OSD. Task Sequences, Microsoft Windows Server Update Services (WSUS), and Group Policies.
• Experience providing Tier 3 support to desktop support technicians.
• Experience with remote access using VPNs and/or Citrix, thin clients, BYOD, and VDI infrastructure desired.
• Experience with BitLocker whole disk encryption.
• Proven project management experience and demonstrated ability to execute and achieve expected results.
• Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities and meet deadlines.
• Must be able to pass the Public Trust Background check
• Must be a U.S. Citizen.

DESIRED SKILLS

• Demonstrated knowledge of Microsoft System Center Configuration Manager (SCCM) along with ability to manage the console and track deployments.
• Willingness to maintain open lines of communication with the customer to include telephone, internet messaging, e-mail and in-person.
• Willingness to adjust schedule to match the customer requirements.
• Knowledge of Systems Center Operations Manager
• Knowledge of System Center Orchestrator
• Experience in a Microsoft Active Directory environment, including knowledge of group policy, DNS, DHCP, and VPN technologies.
• Experience using ServiceNow.

CERTIFICATIONS (at least one)

• MCSE
• MCSA
• ASCP
• AMCT

Overview

We are seeking an Imaging Engineer to join our team supporting the Senate ITSC in Washington, DC.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

Apply now to explore jobs with us!

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Additional Job Information

COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, DC
• Type of environment: Office
• Noise level: medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Must be a U.S. Citizen

Must pass background investigation to obtain Public Trust.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.