Telecommunications Specialist

4 days left

Richmond, Virginia
Sep 07, 2023
Oct 07, 2023
Full Time
Responsibilities & Qualifications

  • Telecommunications Specialist will be required to work independently to:
    • Perform daily telecom operations such as moves, adds, changes, daily maintenance, repair, new installations, and testing of VoIP hard phones, softphones, CCTV, televisions, voice circuits, and circuit cross connects.
    • Participate in ongoing phone moves to include installation of phone lines, work with Voice Services and Network personnel to resolve discrepancies and ensure operation of ISDN, Analog or VoIP endpoints/phones.
    • Investigate, troubleshoot and resolve all types of telephone hardware and software problems (e.g. no dial tone, static, misdirected/redirected calls etc).
    • Install ISDN, analog and VoIP conference phones and peripheral equipment on an as needed basis.
    • Delivery of IT and telecom equipment to various customers throughout your designated location.
    • Removal of endpoint or other IT equipment from customer to warehouse.
    • Configuring/modifying/troubleshooting/deleting within the telecom provisioning tool:
      • VoIP hard phones.
      • Softphone application installed on customers computer.
      • Extension Mobility profiles
      • Voicemail profiles
      • Phone numbers, speed dials, line behavior (i.e. ring behavior) for any phone connected to the Cisco Unified Communications Manager or utilizing the Cisco Prime Provisioning Collaboration Tool, UNIMAX Help One, and CAIRS (Configuration Accounting Information Retrieval System) to perform such tasks.
    • Providing inventory support and updates on any asset status changes to the Information Technology Asset Management System (ITAMS) team, as required.
    • VoIP device changes shall be made to the Telephone Management Systems (TMS) or local database
    • Monitor and work to resolve Service Now tickets in the Voice Services queue.

    • 3-5 years of progressive IT experience.
    • Secret security clearance required.
    • Valid driver's license and insurance.


We are seeking a Telecommunications Specialist to join our team supporting the Defense Logisitics Agency in Richmond, VA.

This position will provide daily Telecommunications Installation Support for the Defense Logistics Agency (DLA). This includes operating, maintaining, and integrating state of the art technology in direct support of mission critical services.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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Additional Job Information

  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Location: Richmond, VA;
  • Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
  • Amount of Travel: Less than 10%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


US Citizen

Secret Clearance required


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

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