Senior Product Manager, The Lab

Capital One
San Francisco, California, United States
Sep 03, 2023
Sep 21, 2023
Full Time
201 Third Street (61049), United States of America, San Francisco, California

Senior Product Manager, The Lab

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. The Lab is tasked with building next-generation products and services for Capital One and transforming how we get work done at the company. The Lab was the first place in the company to use cloud services, data science, hackathons, and design thinking - all practices that define work at the company today. This work is core to Capital One's mission, changing banking for good!

As a Sr. Product Manager for The Lab, you will be sourcing new problems from our different lines of business, exploring novel technical implementations to solve those problems, working with designers and engineers to rapidly prototype, and then navigating a rich set of cross-functional teams in order to deploy solutions in-market. This team is focused on building novel and high-impact solutions that drive measurable business impact and deliver customer joy. We're passionate about building software and solutions that are going to shape the direction of not just the company, but the industry.

The ideal candidate for this role is passionate about technology, has a track record of building things "zero to one", and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams, working with UX researchers on early explorations, designers on concrete user journeys and flows, as well as stakeholders ranging from data scientists to senior leaders.

Specific responsibilities include, but are not limited to:
  • Sitting with and observing senior leaders and individual contributors in different parts of the company to source new, important, unsolved problems.
  • Researching and staying up-to-date with current technologies that could impact our business or enable new solutions.
  • Formulating technically viable solutions to high-impact problems and aligning with design and engineering on concrete plans for delivery.
  • Mapping out risks and rigorously derisking plan execution to minimize time wastage.
  • Developing and communicating the product vision and strategy.
  • Incorporate design thinking and analytics to inform product design.
  • Enable collaboration and ensure communication between teams.
  • Support the team with escalation and resolution of impediments.
  • Serve as the connection between customers, Capital One's mission, and your team.

  • Are someone who can't help but to build things, unasked for.
  • Are passionate about building impactful products.
  • Love keeping up with the latest technology and learning by working with it and improving it.
  • Have a track record of entrepreneurship.
  • Enjoy putting yourself in the shoes of customers. Even better if you have experience doing this with internal customers.
  • Are a do-er who can also zoom out and think strategically.
  • Have excellent oral and written communication skills.
  • Are highly collaborative and have the ability to influence and lead.
  • You enjoy programming with multiple different languages.
  • You have strong skills from outside of the financial industry.

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 5 years of experience in product management or at least 5 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • Been on a founding team or in a startup environment.
  • History navigating large matrixed organizations, bonus if in regulated industries.
  • MBA or Master's degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $195,200 - $222,800 for Sr. Mgr, Product Management

San Francisco, California (Hybrid On-Site): $206,800 - $236,000 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).