Print System Engineer

Location: Pocatello, ID

Overview:

IntelliBridge is an award-winning national security company looking for a Print Systems Engineer to automate and streamline the delivery of print services and devices to various locations. Responsible for migrating existing print system infrastructure consisting of approximately 6000 devices to newer operating systems, firmware, and application versions where appropriate. Responsible for leveraging pre-existing and funded systems to identify areas of improvement and opportunities to right-size the number of systems needed to support customers' needs to meet the needs and support the missions of the agency.

As a direct employee of IntelliBridge, you would receive a benefit package that includes health/dental/vision insurance coverage, 401K with company match, PTO & paid holidays, and annual tuition/training assistance. For more information, please visit our website.

Clearance:

• Active TS Required

Responsibilities/Duties:

• Two (2) years of experience in HP Security Manager, HP Advance, HP Access Control Secure Pull Printing, Web Jetadmin, and SQL Server software.
• Responsible for utilizing appropriate change-management techniques to implement any system changes including the documentation of said changes and providing updated training materials to customers and information technology specialists where their processes may be altered based on any changes.
• Responsible for engineering and configuring print systems between various classification levels and ensuring security of printers and associated systems to include print servers, printer security software, printer back-end software, and firmware.
• Be proactive in addressing performance and anticipated user requirements.
• Provide hands on experience in implementing and supporting commercially available document management software and hardware configuration suites from leading printer vendors hosted on Windows Server platforms and utilizing SQL server instances.
• Configure print services for redundancy and fail over capability as well as ensure backups and recovery of the print services configuration and back-end infrastructure.
• Ability to understand typical printer deployment issues and troubleshoot installs of applications and determine if issue is hardware or software related and resolve issue by either implementing fixes or guiding customers through problem resolution.
• Set up systems and provide post implementation support, user guidance or training and maintenance.
• Responsible for ensuring that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
• Maintain and update system documentation, assist with system accreditation and monitoring, and provide timely problem resolution.
• Rrack all system inventory and update documentation of any configuration changes.
• Troubleshoot, respond, and resolve Tier 3 and Tier 4 tickets related to print devices, back-end print infrastructure, security patching, and configuration.
• Continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references

Preferred Qualifications:

• Bachelor’s degree.
• Professional IT certifications (A+, Security+, Network+, or higher).

About Us:

IntelliBridge delivers IT strategy, cloud, cybersecurity, application, data and analytics, enterprise IT, intelligence analysis, and mission operation support services to accelerate technical performance and efficiency for Defense, Civilian, and National Security & Federal Law Enforcement clients.