Data Entry Clerk and Customer Support III

Ft. Eustis, Virginia
Sep 02, 2023
Oct 07, 2023
Full Time
Data Entry Clerk and Customer Support III

Ft. Eustis, VA Join our Talent Network

Data Entry Clerk and Customer Support III

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.

this opportunity with Chenega Analytical Business Solutions (CABS) at the Enterprise Multimedia Center (EMC), you will help offer a full range of services and solutions to support and promote the readiness of the American Soldier. The EMC is the one-stop shop for visual information services throughout the Federal Government and the Department of Defense. EMC offers a full range of media services to enlist, educate, and empower the warfighter.


TheData Entry Clerk and Customer Support III will perform general office day-to-day clerical and office automation duties, including word processing, and a variety of clerical functions.

Work you'll do:

As a Data Entry Clerk and Customer Support III within our Enterprise Multimedia Center (EMC) team, you will:

• Provide front-end customer service support.

• Provide daily data entry into the VIOS system, managing initial work request processing.

• Greets customers (Soldiers, civilians, and contractors) both in-person and on the phone politely and professionally.

• Direct customers to the appropriate division or EMC team member that will best support their needs.

• Assist customers with work request creation and quality control of all work requests in The VIOS system.

• Review and process "NEW" VIOS work requests to alert the VI & Operations Manager and division leads of special or urgent customer requests.

• Prepare a variety of correspondence, forms, reports, and statistical material in draft or final form.

• Serve as backup and assists the Production Manager by entering and retrieving information in the Visual Information Ordering System (VIOS).

• Perform various officer automation support within the EMC facility

• Create standard business spreadsheets with formulas, documents with correct grammar, presentations, and newsletters with the appropriate MS Office product.

• Complete annual company and customer training requirements according to established policies and procedures.

• Record labor hours daily in an online corporate system.

• Other duties as assigned.

Minimum Qualifications:

• High school diploma or GED equivalent.

• 3+ years of helpdesk experience in responding to queries promptly.

• Background check required and must have the ability to obtain and maintain a Secret clearance within 6 months of hire.

Knowledge, Skills, and Abilities:

• Ability to pass customer security requirements.

• Must have excellent verbal and written communication skills to effectively explain VIOS issues and the status of work requests in a manner customers understand.

• Ability to perform basic accounting and scheduling functions to support the US Army Visual Information Ordering System (VIOS)

• Ability to maintain high levels of confidentiality when dealing with proprietary information and sensitive situations

• Ability to perform basic accounting and scheduling functions to support the US Army Visual Information Ordering System (VIOS).

• Ability to possess strong interpersonal skills, time management, and multi-tasking skills.

• Must have basic computer knowledge, a good work ethic, and demonstrate problem-solving abilities.

• Ability to assist in other areas of the VI/Multimedia Center

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We believe there's always room to learn from entry-level employees to senior leaders.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.


At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to our relationships with our clients, team members, and communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News-

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site

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Chenega Corporation and family of companies is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

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