Travel and Transportation Specialist

Summary

Travel and Transportation Specialist

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Articus Solutions, LLC is a certified ANC 8(a), Small Disadvantaged Business (SDB) headquartered in Colorado Springs, Colorado. We provide world-class Engineering, Integrated Hardware and Software, Advisory and Assistance Services (A&AS), Program and Project Management, Subject Matter Experts, Financial and Administrative Services, and Records Management Services. Articus has extensive experience supporting customers throughout the US and around the globe and is a wholly owned subsidiary of Chenega Corporation.

The Travel and Transportation Specialist supports the U.S. Agency for International Development's (USAID) Management Services (MS) Travel & Transportation (TTD) office.

Responsibilities

• Serve as the primary contact SME with the E2 electronic travel system.
• Provide support and assist with the USAID travel program supporting a variety of travel-related needs.
• Monitor the Travel and Transportation inbox and send inquiries and requests to the appropriate personnel.
• Assist and review travelers with the preparation of travel authorizations and travel vouchers.
• Monitor functional aspects of the E2 Travel system to ensure continued successful operation.
• Oversee project management through sound data analysis and act to ensure customer service delivery levels are consistent with division plans and priorities.
• Perform complex analysis of E2 travel business processes using expertise in the field to independently interpret the FTR and FAM, federal policy, associated agency travel policies, and practices to determine how the needs of travelers can be met within the framework of existing agency and federal agency guidelines.
• Conduct data collection within the E2 Travel system to assist in streamlining processes.
• Track and report the status and dependencies to successfully meet the requirements in support of data calls.
• Manage logistics for the travel training program, including providing job aids, team training, and classroom training.
• Provide technical guidance and training for travel staff members in the use of E2 Travel functionality.
• Review and respond to travel policy inquiries from internal and external customers.
• Prepare recommended replies to TTD leadership on travel program inquiries.
• Provide oversight of the process and advise management of critical issues with proposed or recommended solutions.
• Present policy and process-related information orally and in writing.
• Responsible for staying abreast of guidance and updates as it pertains to international travel.
• Work with staff of foreign embassies ensuring all requirements are met to process travel documents through the E2 Travel system.
• Develop proficiency in preparing documents for actions in the travel system.
• Serve as the backup for the Travel and Transportation Division help desk.
• Communicate with various offices, including the Department of State, General Services Administration, and other federal government agencies as required.
• Maintain electronic and hard copy files and systems in compliance with USG, agency, and office standards.
• Provide administrative support duties, including scanning, copying, filing, and other administrative support, making sure clearances and mandatory training are all completed and up to date as needed.
• Maintain any communications materials that may be needed, such as a newsletter or training materials.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent required
• Experience as an intern, support contractor, government staff, or industry staff
• Experience with Microsoft Office and Google Suite
• Experience with Electronic Travel Systems and productivity tools
• Experience working in travel, transportation, or E2 Solutions preferred
• Experience working in a team environment
• Experience completing individual tasks effectively
• This position is not eligible for remote work.
• This position is eligible for telework at management discretion.
• Must be willing to transport documents to the Department of State, Embassies, Consulates, or any other designated location for the benefit of the agency.
• Obtain and maintain a USAID Facilities Access
• US citizenship required
• Background check required

Knowledge, Skills, and Abilities

• This position is not eligible for remote work.
• This position is eligible for telework at management discretion.
• Experience as an intern, support contractor, government staff, or industry staff.
• Experience with Microsoft Office and Google Suite.
• Experience with Electronic Travel Systems and productivity tools.
• Experience working in a team environment.
• Experience completing individual tasks effectively.
• Must be willing to transport documents to the Department of State, Embassies, Consulates, or any other designated location for the benefit of the agency
• Experience working in travel, transportation, or E2 Solutions preferred
• Be reliable, highly organized, motivated, and have the ability to excel in a deadline-oriented work environment.
• Understand client relationships and handle communications effectively and appropriately.
• Have excellent written and verbal communication skills.
• Be knowledgeable and can convey current and accurate information.
• Ability to meet client needs, act professionally, show initiative, and represent the team positively.
• Ability to produce accurate, high-quality work rapidly while contributing to a team in a collegial manner.
• Ability to contribute proactively as part of a team.
• Ability to be perceptive and willing to pitch in or volunteer where needed and must also demonstrate an ability to work well with a range of personalities.
• Demonstrated strong attention to detail.
• Ability to produce documents that receive minimal edits. (Incremental progress and understanding must be observed so that the Specialist does not repeatedly make the same types of errors).
• Demonstrated ability to manage multiple work streams and balance priorities.
• Ability to handle multiple travel and actions simultaneously while maintaining accuracy and timeliness.
• Ability to identify and prioritize actions based on the set due dates and urgent priority requests while meeting the necessary deadlines.
• Ability to communicate promptly with the COR and/or designated Program Manager when unable to meet necessary deadlines.
• Excellent communication skills, both written and oral.
• Ability to communicate with clients, team members, and other stakeholders throughout the travel and transportation process.
• Superior computer skills and the willingness/ability to learn new software and database management tools quickly. (Microsoft Office in a network environment, Google Suite, etc.)
• Process-oriented, efficient, and highly organized with attention to detail.
• Ability to balance priorities and manage multiple work streams.
• Ability to complete tasks independently and promptly.
• Strong ability to identify problems and solve them with demonstrable analytical and reasoning ability.
• Customer service-oriented with the ability to build strong relationships.
• Ability to quality control various travel-related documents ensuring that they are error-free and accurate.
• Ability to demonstrate experience with the State Department passport and visa program.
• Ability to triage incoming requests and interface with the various stakeholders to resolve any concerns/issues.
• Experience with interpreting federal travel rules and regulations.
• Knowledge of passport and visa processes to disseminate information to the Department of State Special Issuance Agency and various embassies.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We believe there's always room to learn from entry-level employees to senior leaders.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to our relationships with our clients, team members, and communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Articus, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program