Sr. Associate, Project Manager - Treasury Management (Hybrid)

Capital One
Richmond, Virginia, United States
Sep 01, 2023
Sep 21, 2023
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Sr. Associate, Project Manager - Treasury Management (Hybrid)

The Commercial Bank's (CML) Treasury Management Product Team is transforming how businesses operate, building top-tier client and associate experiences using secure, best in class technology. The TM Product Team is responsible for supporting all client-facing products as well as associate-facing tools, operations and sales support.

CML's Treasury Management Product Operations and Support team ensures product and client success by working closely with product managers, sales, client service, onboarding, risk, technology, and other stakeholders. In this position, you will contribute immediately , bridging the gap between the Product function and critical Project and Process Management needs.

Responsibilities will include:
  • Become a subject matter expert on our products and experiences, both from a front-end and back-end perspective
  • Partner with client facing associates to understand product & client issues and ultimately drive to resolution in a well-managed process
  • Partner with technology teams to dive deep into more challenging product issues
  • Collaborate with Product Managers and content developers to ensure our client facing associates have the required knowledge to assist clients
  • Aggregate client feedback and recommend product enhancements to improve the overall client experience
  • Work with our risk partners to coordinate responses to audits or assessments and oversee the remediation of issues

The ideal candidate will:
  • Have the ability to quickly learn complex products through hands-on experience, review of functional and technical documentation, and analysis of data.
  • Exhibit outstanding influencing skills to effectively drive project efforts
  • Have the ability to quickly put structure in place to manage work in a dynamic, complex environment
  • Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes
  • Demonstrate the ability to dig in, analyze data and document requirements
  • Have strong problem solving skills
  • Have excellent presentation skills
  • Have strong interpersonal skills and the ability to navigate a large organization

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 1 year of Project Management or Product Management experience
  • At least 1 year of experience with banking products

Preferred Qualifications:
  • MBA or Master's Degree
  • At least 2 years of Project Management or Product Management experience
  • At least 2 years of experience with Commercial Banking products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).