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Senior Help Desk Technician

Chenega MIOS
Alexandria, Virginia
Closing date
Oct 5, 2023

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Job Details

Senior Help Desk Technician

Alexandria, VA Join our Talent Network

Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. Senior Help Desk Technician


TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.

Duties and Responsibilities:
  • Coordinate with supporting agencies as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communications Systems (JWICS), Secret Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required.
  • Provide user support for Video Teleconference (VTCs), account management, patching and vulnerability management support, inventory, asset management, and tracking to maintain Tenant Security Plans for NIPR and SIPR and Approval To Connect (ATC) plans for JWICS and support for Data Transfer Across domain activities.
  • Lead service desk functions, including installing computer equipment (printers, multi-function devices, VTC, and VOIP devices) and software and returning malfunctioning devices to full operation.
  • Monitor, remediate, and report any cybersecurity vulnerabilities and relevant changes applied during maintenance activities, including patches applied to resolve open IAVMs or configuration changes that affect compliance with applicable NIST SP 800-53 security controls.
  • Lead the service desk efforts to document core Standard Operating Procedures (SOPs), user Frequently Asked Questions (FAQs), self-help and troubleshooting guides as a part of an integrated ticketing system, document configuration of devices, update and maintain TSP and ATC documents, provide documented responses to programmatic data calls and metrics, and input to monthly and weekly activity reports and other deliverables, while adhering to program quality standards.
  • Develop preventive maintenance plans for computer devices and perform regularly scheduled preventive maintenance of the systems and peripherals IAW the government-approved maintenance plans and support efforts to degauss and sanitize data from decommissioned media or equipment.
  • Other duties as assigned.

    Minimum qualifications:
  • BA/BS degree required
  • Master's degree in management or a technology field preferred
  • 10+ years of DoD experience
  • DoD 8570 IAT II certified
  • Security+ minimum
  • ITIL preferred
  • TS/SCI clearance required
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

    Knowledge, Skills and Abilities:
  • Must have an advanced working knowledge of a variety of computer software applications with word processing, spreadsheets, database (MSWord, Excel, Access, PowerPoint), and Outlook
  • Strong technical knowledge of current network hardware, protocols, and standards, and strong technical knowledge of telecommunications, networks, and PC operating systems
  • Ability to properly apply STIGS as needed
  • Familiarity with System Center Configuration Manager (SCCM), Window Server Update Services (WSUS), SHAVLIK, and other patching tools
  • Ability to understand IAVAs and remediate issues as needed

    Join our Talent Network


Chenega Corporation’s Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers worldwide. Founded in 2005 and headquartered in Lorton, Virginia, Chenega MIOS is a shared services division of Chenega Corporation. As an Alaska Native Corporation, 100% of our profits benefit our Native shareholders through preservation of culture and heritage or being reinvested in the business, truly making Chenega a “Corporation with a higher cause.” 

Chenega MIOS provides standard business services to its 20+ wholly-owned companies of Chenega Corporation and assists in managing contracts with a net value of over $600 million. Together, the companies aligned under the MIOS SBU offer a diverse range of capabilities that strengthen our capacity for shared knowledge and mission-focused service to our customers. These capabilities include but are not limited to information technology, systems engineering, records management, and staff services. 

As a 2020 Top Workplace, we are proud to be a Washington Post featured employer and are always looking for dedicated professionals in the DC Metro region. Still, our footprint reaches across the globe with work in 39 states, DC, Guam, and 11 different countries. Please find our DC Metro area positions below, and for more information on Chenega MIOS, our capabilities, and employment opportunities, please visit

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