Medical Records Technician

Job Summary

Aptive is seeking a Medical Records Technician to support ICE Health Services Corps (IHSC) . IHSC's mission is to provide medical care to maintain the health of individuals in the custody of ICE . IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities . The Medical Records Technician at Aptive will play a key role in providing this support to IHSC and achieving their mission.

This position requires on-site hybrid support at our client location.

Primary Responsibilities

• Prepares, updates, and maintains a medical record for each patient ensuring accuracy of information .
• Maintains appointment system for patients and clinical staff where applicable.
• Tracks compliance with scheduled patient appointments, making timely reminders notices, or calls to the clinic and IHSC staff prior to each appointment where applicable .
• Determines coding for relevant medical record forms from appropriate references .
• Files/scans laboratory, radiology, and other reports in appropriate sections of the electronic medical record within prescribed time period .
• Routes clinical reports to appropriate clinic staff within prescribed time period .
• Archives clinical information from the medical record within prescribed time period in accordance with established IHSC policy and procedures and approval from the Records and Information Management lead.
• Corresponds with outside medical facilities and contract vendors to request pertinent medical information to place in the medical record using appropriate and authorized ICE and IHSC forms. Tracks requests and performs follow-up ensuring receipt of information requested .
• Reviews all documentation for completeness and routes incomplete documents to the appropriate provider for correction prior to placing/scanning in the medical records.
• Retrieves and transports required and requested medical records to the appropriate provider throughout the medical facility using appropriate IHSC policy and procedures to maintain privacy.
• Uses multiple mediums to process a variety of narrative and tabular material (e.g., correspondence, tabular data, reports, etc.) to prepare, update, and maintain a medical record and provide required and requested information to appropriate medical personnel.
• Performs record keeping functions in accordance with program policies and position.
• Maintains a high level of proficiency and ease of use utilizing electronic health records.
• Completes and passes all discipline specific competencies testing, initially and annually.
• Completes all initial , annual and ad hoc training as required/assigned.
• Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.
• Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.
• Adheres to, and participates in, IHSC's Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position.
• Attends and participates in general/medical staff meetings.
• This full time position requires availability to work days , evenings, as well as weekends and holidays. Night shifts may be, but are generally not required . ( site specific).
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED equivalent.
• Minimum of one year experience in a healthcare setting as a medical record technician, medical record clerk, unit secretary, or similar position where the processing of electronic medical/health records was part of the daily responsibilities.
• Knowledge of the basic principles of standard electronic medical record procedures, methods, and requirements to perform a full range of routine medical records management.
• Knowledge of the procedures, rules, operations, sequence of steps, documentation requirements, time requirements, functions, and workflow to process electronic medical records, to review records for accuracy and completeness, and to keep track of processing deadlines.
• Knowledge of medical terminology.
• Ability to manage high volume of medical records daily to include intake, discharge, and requests for records from outside sources .
• Ability to recognize information inconsistencies and take appropriate action to resolve .
• Ability to maintain an electronic medical record system and ensure compliance with all regulatory agencies that provide governance and guidance on handling medical records in an appropriate manner.
• Ability to work in a multi-cultural and multi-lingual environment.
• Ability to work approximately 90% of time using computers, scanners, and printers and literate in their usage.
• Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.
• Ability to adapt to sudden changes in schedules and flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate in an electronic work environment including electronic health records, web based training and communications.
• Knowledge of, and a high level of proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).
• Ability to obtain and maintain a government security clearance as required for the position

Desired Qualifications

• Previous experience supporting a federal program, experience with IHSC highly desired
• P roject management experience
• M ilitary veterans are encouraged to apply

Client Information

IHSC's mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards . The Agency is committed to providing healthcare services to protect the nation's health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

About Aptive

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.