IT Program Manager

Washington, DC
Aug 29, 2023
Sep 22, 2023
Full Time
Job Summary

Aptive Resources is seeking a Program Manager, to be part of a team, to support the Department of Veterans Affairs (VA) Office of Inspector General (OIG). OIG is an independent office within VA. Its mission is to serve Veterans and the public by conducting meaningful independent oversight of the VA's programs and services. The OIG performs audits, reviews and investigations that improve the efficiency, effectiveness, and integrity of the VA's' programs and services.

The Program Manager must have experience with diverse IT projects both large and small. You will manage a portfolio of projects, diverse team and multiple firms supporting one mission. By offering your experience in Cyber Security and Security Operations, IT Program Management, Governance and IT Operations Support / Help Desk you will lead our team to exceed expectations.

This position will provide program management support, to include all the necessary technical, business, and administrative planning; organizing; managing; coordinating; tracking (e.g., schedule, deliverables); performance management; and resource management required to perform all the program activities successfully.

This position is 100% onsite in Washington, D.C. during the normal operating hours of 0800 - 1700 EST Monday to Friday, excluding Federal holidays.

Primary Responsibilities

  • Serve as a focal point and provide leadership for practices related to portfolio, program, and project management.
  • Use and promote industry best practices (such as Project Management Institute (PMI) standards) to implement and support project management methodologies, processes, and acquisition strategies to deliver IT-related projects.
  • Provide governance, Program and Project Management, analysis, and planning support on an enterprise or individual project level.
  • Support a diverse team of Cyber Security, Developers and Help Desk staff.
  • Organize projects and activities in accordance with the mission and goals of the organization.
  • Employ a highly collaborative approach that maximizes existing resources and supplements functional and operational gaps.
  • Support the OIG PMO in the development and maintenance of processes to ensure a high-quality implementation of PMO capabilities.
  • Ensure requirements development and analysis support, strategic planning, project planning/schedule management, performance management, risk management and issue management are executed per the contract.
  • Build and manage operational performance metrics and communications specific to the project implementation.
  • Support risk analysis for key decisions and provide input and analysis of policies and procedures.
  • Identify critical stakeholders and build communication plans that leverage multiple channels and provide support to ensure consistent messaging.
  • Create and manage long-term goals across projects.
  • Develop a budget and operating plan for the program.
  • Develop an evaluation method to assess program strengths and identify areas for improvement.
  • Ensure goals are met in areas including customer satisfaction, safety, security, quality, and team member performance.
  • Implement and manage changes and interventions to ensure project goals are achieved.
  • Act as a point of escalation.
  • Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Produce accurate and timely reporting of program status throughout its life cycle.
  • Analyze program risks.
  • Cultivate positive, trusting, and cooperative working relationships with all persons supporting the work, including government employees and other vendors.
  • Establish goals, objectives and key performance metrics.
  • Delivery of Project Management Plan, describing the technical approach, timelines, organizational resources, and management controls being employed to meet the schedule and performance requirements.
  • Report on the resource organization structure as well as the processes to establish, organize, and maintain effective resources to support project activities.

Minimum Qualifications

  • Bachelor's Degree in a relevant field (Computer Science, Engineering or Business).
  • 4+ years relevant experience as a Program Manager.
  • Relevant experience as a Project Manager, Cyber Security Analyst or Scrum Master.
  • Ability to communicate effectively, both verbally and in writing, to interact effectively with IT management, software development and test teams, and infrastructure teams, help desk support teams and with business partners.
  • Strong organizational and prioritization skills.
  • Excellent written, verbal and presentation skills.
  • Experience acting as coach and mentoring multiple teams on the effective implementation and continuous improvement.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and facilitate productive discussions.
  • Proven ability to lead and inspire teams, fostering a culture of high performance and continuous improvement.
  • Strong analytical and problem-solving skills, with a focus on identifying and removing impediments to team productivity.
  • Experience in communicating detailed and technical concepts to a diverse audience.
  • Ability to obtain and maintain a public trust clearance.
  • Legal authorization to work in the U.S.

Desired Qualifications

  • Project Management Professional (PMP).
  • Cyber Security Certification (CISSP, CISA, CISM, SSCP, etc.).
  • Certified Scrum Master (CSM).
  • Experience within the federal government in technical teams.
  • Extensive experience coaching and mentoring Agile teams, including facilitating Agile ceremonies and resolving team-level challenges.
  • Strong critical thinking and analytical skills.
  • Proven ability to organize, prioritize, and work well with others.
  • Ability to communicate thoughts, ideas, and solutions logically, written, graphically and orally.
  • Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
  • Presentation experience on policy, guidance and standards efforts.
  • Experience supporting large Cabinet-level federal agencies, ideally the Department of Veterans Affairs.
  • Strong customer interaction skills and a demonstrated ability to work with various stakeholders-including government Senior Executives-across multiple tasks.
  • Capable self-starter with a drive to get all types of work done and high attention to detail.
  • Management of diverse teams and experienced consultants across various roles and responsibilities.

About Aptive

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

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