Principal Risk Specialist (Card Team)

Capital One
Richmond, Virginia, United States
Aug 23, 2023
Sep 21, 2023
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Principal Risk Specialist (Card Team)

As a Principal Intent Delivery Lead for Controls for the Adherence Quality Assurance ( AQA ) team in Card Risk, you will be responsible for managing the E2E delivery of regulatory call monitoring control intent against a strategic roadmap, including new builds, governance of existing controls, and or consultation for US Card.

Your focus will be to effectively coordinate and interface with the business in the design, development and operationalization of new (or existing) call/case monitoring controls for use in detecting regulatory risk within the US Card agent servicing environment. You will work closely with Legal, Compliance, Data Analysis, Operations and business partners to interpret requirements and ensure design and implementation of controls are delivered with quality and in harmony with AQA operational readiness needs. You will leverage project/process/program management tools to ensure full transparency throughout the development lifecycle, including intent development, delivery support & warranty.

You will work closely to ensure the performance of existing controls remain in line with well managed expectations, including documentation, change management and effectiveness.

In line with agile practices, you will also co-develop and influence the overall controls roadmap, with an eye towards ensuring that the near and long term prioritization of Control Intent is appropriately aligned to departmental vision, in line with Customer expectations and grounded in value. Additionally, you will help inform & shape a long term innovation agenda, including leading efforts to drive application & implementation approaches for Machine Learning, NLP and modeling.

What is AQA?
  • Vision : Ensure Capital One's agent servicing experiences are ones customers can trust
  • Mission : Protect US Card customers & business with the highest leverage lens into the regulatory adherence of their key interactions
  • 2023 Objectives:
    • Fully enabled operation with the tools it needs to drive insights to the business effectively & efficiently
    • Scaled & Responsive operating environment ensuring we are can support growth & innovation in US Card
    • Best-in-class controls that blend innovation & well managed excellence
    • Build on a culture that values and cultivates its associates to achieve personal/professional growth

Core Responsibilities:
  • Deliver key Control Builds, ensuring controls are delivered according to specifications, well managed expectations and operationalized guidelines.
  • Work closely with Business Partners, DAs, Operations, Legal and Compliance partners to ensure transparency, impediment removal and successful delivery of intent
  • Contribute to a team of associates focused on intent development, control delivery, strategic prioritization, and ongoing process improvement
  • Co develop a strategic vision for the AQA control environment
  • Manage controls backlog, ensuring ongoing transparency and prioritization of efforts both with external clients but also internal DA and Operational development partners
  • Ensure visibility and transparency for internal and external stakeholders to the status of the Controls backlog, including development & ongoing prioritization discussions

Basic Qualifications
  • Bachelor's degree
  • At least 2 years of experience in Operations
  • At least 2 years of experience in Project or Process Management
  • At least 2 years of experience in Risk Management

Preferred Qualifications
  • Masters Degree
  • Project Management certification or PMP certification
  • 1+ years of experience working in agile frameworks including Kanban and Scrum
  • 1+ years of experience in Product Management
  • 3+ years of experience in Risk Management
  • 3+ years of experience in Operations
  • 3+ years of experience in project or process management
  • 3+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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