Business Operations Manager

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

Business Operations manages various shared support services and enterprise-wide functions to include records information management, business continuity planning, workplace safety and security, travel, food service, staff health clinic, fitness center, parking garage, facilities and real estate management, media operations and print and mail services.

The Business Operations Manager executes project management on a variety of projects, programs, and initiatives that are typically division-wide or organization-wide. Provides expert day-to-day operational support of a department/team and its projects. Conducts research, creates and facilitates presentations, tracks resources and project/program activities, and collects and analyzes data to produce reports. Monitors and maintains project compliance with organization policy. Collaborates with management, colleagues, and others to identify opportunities to streamline processes and to develop new procedures that support the business unit/department.

Responsibilities

• Contributes to the development of long-term goals to ensure continued successful growth and profitability. Studies, analyzes, and monitors the organization's activities internally and externally. Coordinates and integrates division plans with the organization's business goals and objectives. Reviews and reports on achievement of performance versus strategic plans. Advises and recommends strategies based on reviews.
• Plans, organizes, and implements assigned projects. Determines and monitors resources needed, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress. Ensures adherence to internal and external quality standards. Organizes project teams and leads internal and external team members and stakeholders to deliver on project goals. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
• Evaluates existing programs to identify improvements and to measure outcomes. Analyzes and tests current processes and systems to determine effectiveness and efficiency. Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of the business. Assists in the development and delivering of training programs or presentations and recommends program revisions.
• Monitors and maintains compliance with organization policy.
• Works collaboratively with cross-functional internal and external teams, customers, vendors, and others to resolve issues and meet project goals. Exhibits a high level of customer service for internal and/or external clients.

Qualifications

• Bachelor's degree and 5+ years of relevant experience.
• Demonstrated success in customer service roles, both internal and external facing.
• Excellent interpersonal skills, with a demonstrated ability to collaborate and obtain buy-in.
• Demonstrated project management, planning, and organization skills.
• Ability to adapt to changing priorities and balance a variety of initiatives.
• Demonstrated experience with creating Excel reporting, analysis, and reconciliation documents. Preparation of communications and training presentations, or similar materials.

Preferred:

• Maintain vendor relationships.
• Coordinate training activities, including webinars.
• Program management.
• Collaborate between cross-functional teams.

Additional Requirements:

• Regular and reliable job attendance.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.
• In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.