Duties

This position will report to the Chief of the Continuous Process Improvement Staff (CPIS) in the Department of Administrative Services (DAS). The DAS is seeking a self-motivated professional Program Analyst. The incumbent will be responsible for leading and implementing the continuous process improvement vision within the AO. This position will provide coordination of the Continuous Process Improvement (CPI) program using Lean Six Sigma (LSS) methodologies and management tools to promote collaboration with process improvement program with the aim to expand process improvement throughout the AO. The ideal candidate must have experience in a large administrative office environment creating standard operating procedures and processes and the ability to convert administrative processes into statistical analysis to recognize data and process trends.

The duties of this position include, but are not limited to:

Planning and coordinating fiscal year and support service projects for various offices which includes working with senior management, program managers, and project teams to select and develop project agendas, timelines, and other supporting artifacts.

Collecting, analyzing, and validating data using continuous improvement methodologies and developing multiple solutions for process optimization; creating charts, graphs, and tools to visualize data trends and analysis; managing risk management issues related to delivery of all project outcomes; and maintaining electronic project materials on shared sites such as MS Teams and SharePoint.

Working with various offices to standardize and document business processes and procedures and developing document management best practices using collaborative software such as SharePoint or other integrated document management systems.

Leading Lean Six Sigma White and Yellow Belt training and certification courses; mentoring Lean Six Sigma Great Belt certification candidates; and coaching continuous process improvement practitioners on the use of tools and templates.

Cultivating a network of continuous process improvement staff through the CPI Community of Practice; and developing agendas and leading quarterly roundtable community meetings.

Serving as point-of-contact for content management on the intranet and Learning Management System sites; updating and managing training content; leveraging other electronic tools to maximize collaboration, document management, and internal workflow within the office.

Developing marketing and communication plans and materials for continuous improvement training; drafting and publishing featured projects to AO-wide publications and intranet sites.

Leading and implementing the continuous process improvement vision within the agency; collaborating with process improvement program leaders in other departments with the aim of expanding process improvement throughout the AO.

Requirements

Conditions of Employment

CONDITIONS OF EMPLOYMENT

All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.

Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens / . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .

All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.

New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/ .

All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.

You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.

If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas as defined below:

• Leading and facilitating process improvement projects with cross-functional offices;
• Creating standard operating procedures and processes in a large administrative office environment;
• Collecting, analyzing, and validating data using continuous improvement methodologies and developing multiple solutions for process optimization;
• Experience converting administrative processes into statistical analysis to recognize data and process trend; and
• Training staff staff on continuous process improvement methodologies and practices.
  

Education

This position does not require education to qualify.

Additional information

The AO is an Equal Opportunity Employer.